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11 - 16 of 1,573 reviews
Reviewed 3 weeks ago

The penguin hotel is an amazing place to stay! Staff was very nice especially Lisa. Made check in and check out process easy and was very friendly. Close to a lot of things and walking distance to the beach.

Date of stay: September 2021
Trip type: Travelled with friends
Thank s0phiejadem
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katherine Orozco, Owner at Penguin Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you so much for your kind review. We are delighted to hear that you enjoyed our prime location on Ocean Drive in Miami Beach and friendly service.

Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.

Sincerely,
Penguin Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I visited Penguin for a one night stay prior to departure for my cruise. Upon check-in, there was a disgruntled guest in front of us that caused immense chaos. Lisa was wonderful at handling the employee and also continued to provide excellent customer service to us through out the process. Upon checkout, she was super friendly and Great to talk to.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank matthewburke22
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katherine Orozco, Owner at Penguin Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with us

Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.

Sincerely,
Penguin Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great experience. Lisa at the front was amazing and gave us great recommendations on tours to do and places to eat. Great location and beach acess is across the street. Would definely come back again.

Date of stay: September 2021
Trip type: Travelled with friends
Thank JeffCrisologo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katherine Orozco, Owner at Penguin Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with us

Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.

Sincerely,
Penguin Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

My friend and I loved our stay! It’s the PERFECT location next to the beach and a large park. The front desk service was incredible especially from Lisa! She was very friendly and incredibly accommodating with anything I could ask for! I will definitely stay again!

Rooms were very clean and spacious and the corner suite had a great view.

My only recommendation is to increase wifi throughout the rooms. I stayed in two different rooms on different floors and the wifi was not strong in the rooms but was great in the lobby. I spent a lot of time at the hotel working remotely and was very comfortable in the lobby and on the front porch.

The complimentary breakfast is provided by the restaurant next door and it was delicious.

Date of stay: September 2021
Trip type: Travelled on business
Thank lindseyrae23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katherine Orozco, Owner at Penguin Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with us

Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.

Sincerely,
Penguin Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2021 via mobile

This hotel is an actual dump. Our room was definitely not as clean or nice as they make the pictures look to be. Everything is rundown. Don’t stay on a bottom floor room. You’ll hear everything, including all of the garbage trucks in the alley. The bathrooms felt like they’ve barely been touched in terms of cleanliness. The wait for rooms was obscene. Front desk was less than helpful with literally everything. Speaking of, when you walk in from the front doors you’ll see the sad excuse for a ceiling. Apparently it’s been damaged for MONTHS. Whilst waiting for our room to be ready, my husbands and I watched a man from the beach walk in to the hotel, open the bathroom door, and take drugs. I mean, what a welcome! You also cannot have Uber drop you off there, they drop you off around the way (if that is important to you). The trip advisor pictures are VERY much not what the hotel is in real life. And don’t even start with the vouchers… useless. DO NOT STAY HERE. And just because I’m here… South Beach in general has taken a nosedive all around. It’s filthy, seedy characters about the area, and drugs at every turn. Stay literally anywhere else in Florida but South Beach. You’ve been warned!

Room tip: Literally do not come here. Filthy and in a terrible area
Date of stay: August 2021
Trip type: Travelled as a couple
Thank jholz23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katherine Orozco, Owner at Penguin Hotel, responded to this reviewResponded 14 September 2021

Dear Guest,

We are deeply sorry to hear about your experiences during your stay with us. We will take the necessary action to remedy the situation based on your valuable feedback.

Thank you for choosing to stay with us and we hope that you will give us another chance during your next visit to Miami to provide an excellent service to you.

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