First of all, don't let my average rating deter you if you don't care about housekeeping issues, particularly the lack of them. Let me start with the positives. We were in a king suite on the ocean and could not ask for more in terms of view and overall ambiance. The breakfast buffet, for the cost, is excellent and better than you would expect in a hotel.
Ok, now the negatives. My husband and I are very particular about NOT having our towels, sheets, soap, etc. changed every single night. We don't do this at home so there is not sense doing it while we are are on vacation. We did everything as instructed in order to not get our linens, towels changed including putting the privacy notice on the door. When we returned in the evening, on our second night, our room had been completely cleaned with new towels, sheets, etc. We were not happy at all so we went to the front desk to complain. I don't remember who we spoke to initially but when we told him about the situation HE BLAMED US! Both my husband and I are in management and/or sales and we know this is absolutely not the way you treat your customers. Without describing blow by blow, it became a little more complicated from that point on until 2 other managers came out who handled the situation much better that the original desk person with whom we spoke.
If someone offered us a free or reduced stay at Grand Beach, we'd most likely go back. However, should we return to Miami Beach independently, we'd probably look to see if we could find another property. And final advice-don't get the lunch buffet! We were starving and its presentation was so beautiful we thought surely it would be worth the $35 per person. Amazing how deceiving looks can be!
- Official Description (provided by the hotel):
- Soak up the style and tranquility of the new Grand Beach Hotel where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami Beach all-suite hotel on the ocean, the Grand Beach Hotel features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. Book your Miami beachfront hotel reservations online today for our Best Rate Guarantee. ... more less
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