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“Bait and switch and fraud” 1 of 5 bubbles
Review of The Tides South Beach

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The Tides South Beach
Ranked #72 of 206 Hotels in Miami Beach
Certificate of Excellence
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Bait and switch and fraud”
1 of 5 bubbles Reviewed 16 March 2012

The tides took my pre paid reservation through Amex travel for a ocean view suite and then duped me and stuck me with. Superior room, over $200 cheaper a night, with an offer of a $100 dollar f&b credit.
This is theft.
Stay away, they will ruin your vacation within 5 minutes.
BTW, i even called that day to reconfirm and let them know the time of arrival. I did everything right, they did nothing right.

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank Jollyorangegiant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,141 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
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Vale do Lobo, Portugal
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 15 March 2012

We stayed for 2 nights March 2012, we where greeted by Carlos at the Rd side who helped with our luggage, who also showed us round the hotel, gave us our free cocktail as we settled in. Lovely big room lots of room for clothes even for a months stay. Nice bathroom and lovely views over South Beach. Very well located to Linclon Rd and Washington Ave. Nice small hotel get to know all the very friendly staff. The tuna wraps in the dining room to die for for lunch. Would use this hotel again for our stay in Miami.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 22 March 2012
Thank you for your wonderful feedback on your recent visit at Tides.

So nice to hear about your experience- hope to see you back here soon.

All the best,

Mathew Pargament
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
71 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 14 March 2012

The room was huge with a stellar view (they all have this), walk-in closet, large bathroom, and great amenities like robes, slippers and complimentary welcome drinks. Another great perk is the small and quiet pool area, tucked away from the noise, and the private beach area in which staff will set you up with loungers and umbrellas.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jd294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 22 March 2012
So nice to hear of your experience on your recent visit to South Beach and Tides.

Hope to see you back here soon.

Sincerely,

Mathew Pargament
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

We have stayed at the Tides on several occasions and always, always have had a marvelous time. Last trip included a special dinner party for 12 and the food & service was great. Also, you can beat being on South Beach.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IBNGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 22 March 2012
Nice to hear about your recent visit and experience at Tides.

Looking forward to your next visit.

Sincerely,

Mathew Pargament
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
231 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed 7 March 2012

We really want to really like this hotel, because we love the location and have stayed here before the acquisition, when the staff was impeccable. I'm afraid to say this last stay had some very discouraging interactions with the food and beverage crew. We brought the matter to management's attention and they responded as they should, so I won't repeat the story here. We'll give them another go the next time we're in South Beach, but I would not stay here next week unless I was assured the pool crew had been replaced and the outside lobby server had been booted down Ocean Drive never to return.

I also wish they could divert some cold air from their deep freeze hallways into the guest rooms, as they never do reach a cool temp.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Uraway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 23 March 2012
Thank you for your authentic feedback on your recent stay with us.

I am very sorry to hear about the lack of attentive and gracious service from our food and beverage staff and pool team.

We have recently and urgently addressed our staffing concerns and training of the front of house to improve our guest service.

Once again, very sorry for your inconveniences.

Regards,

mathew pargament
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tides South Beach

Property: The Tides South Beach
Address: 1220 Ocean Drive, Miami Beach, FL 33139 (Formerly King & Grove Tides)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Miami Beach
#50 Luxury Hotel in Miami Beach
#53 Family Hotel in Miami Beach
#53 Business Hotel in Miami Beach
#57 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): €€€
Hotel Class:4.5 star — The Tides South Beach 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Tides South Beach is an iconic hotel located on Ocean Drive, just steps from the crystal water of the Atlantic Ocean
 and Miami’s most exciting dining and nightlife locations. Originally built in 1936, the hotel’s architecture is rich with Art Deco influences, creating a nostalgic environment for The Tides’ unique brand of modern luxury. The Tides features forty-four stylish luxury suites all offering expansive ocean views. Spacious hotel accommodations range from Oceanfront Studio Suites of 550 square feet to the 2,600 square foot Tides Suite. ... more   less 
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Also Known As:
King And Grove Tides
King & Grove Tides Hotel Miami Beach
Tides Hotel Miami Beach
Tides Miami Beach

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