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“Great airport hotel!”

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Crowne Plaza Miami Airport
Ranked #29 of 122 Hotels in Miami
Certificate of Excellence
usa
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great airport hotel!”
Reviewed 18 January 2012

Our flight from Central America had an overnight connection in Miami. This hotel is close to the airport and has a free shuttle so it fit our needs. The staff was very helpful, the room was large and included a safe, coffee maker and fridge. It is an older hotel but has been well maintained and updated. The bed was very comfortable! We didn't eat there (breakfast was not included) so no comments about the restaurant.

We had never been to Miami before so stopped at the airport tourist info to see what we might be able to do for the evening. He told us about an inexpensive shuttle from the airport down to South Beach ($5 round trip). Rather than take a taxi (~$70 round trip) from the hotel, we took the free shuttle back to the airport (5 min ride) then took the shuttle from there to South Beach--a significant savings! The return trip was the reverse. The tourist guy as well as hotel concierge gave us suggestions as to where to go and we had a great night!

Room Tip: They have designated "quiet zone" floors that don't allow children and cleaning doesn...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank dccnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 20 January 2012
Dear dccnm, my busines partners and I would like to express our gratitude for the generous review of our property and services. We are delighted that you had the opportunity to see a bit of Miami during your brief visit. Wishing you continous safe journeys.............
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (189)
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Chevy Chase, Maryland
Level Contributor
284 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 6 January 2012

I chose the Crowne Plaza because of its proximity to the airport and the free shuttle service. Both met my expectations. Room was clean, wifi was free, and furnishings were standard motel issue.

What surprised me was that it felt like a motel, not a hotel--at least not my past experience with Crowne Plaza. The restaurant was especially disappointing. The menu was routine American fare, not even very much seafood for being within spitting distance of the ocean; one entree, one salad, one calamari and a bottle of wine for two people cost more than $100. The breakfast was even more expensive; the continental breakfast was $12 and the American breakfast was $14--but if you wanted oatmeal or fried eggs in addition to scrambled on the buffet you had to pay $2-4 extra per item. I've been to a lot of breakfast buffets with more options for less money.

So if you don't intend to eat there, just sleep there between flights, this is a good choice. Otherwise....

Room Tip: Soundproofing was excellent throughout
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Feistygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 10 January 2012
Dear Ms. Feistygal
First of all from all of us here at the Crowne Plaza Miami International Airport, thank you very much for having received your business. We regret that our product did not meet your expectations but appreciate the balanced review of our property.
For the benefit of future guests and to assist with evaluating the compatibility of our product and services with your expectations, I would like to mention the detailed property description and pictures available on our Crowne Plaza website. What you see on the site is a very accurate reflection of what you can expect when you come to our hotel. Our guests can also enjoy alternative dining options within a short walking distance from our hotel. Available are: a popular Seafood restaurant, a value dining option focused on local Latin Cuisine and a classical Steak house. Our Front Desk and/or Front Service Business Partners are always ready to assist with suggestions/recommendation.
Again, we thank you for your visit, may you enjoy safe and enjoyable journeys…….
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Dubai, United Arab Emirates
Level Contributor
87 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 6 January 2012

this is just another tired out airport hotel, slightly better than others in this price range but I would never pay over $150

internet is still glacially slow and they try to sell you movies to watch on a 20 year old CRT screen

the drivers and bellboys all congregate at the entrance blocking access in and out of the hotel, I actually had to say 'excuse me'

the drivers and bellboys expect a tip even when the shuttle in no way was meeting their 30 minute schedule, I waited much longer

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank numberoneson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 24 January 2012
Dear numberoneson, we have taken time to research some of the topics listed in your recent review and are prepared to share our findings. First and foremost, thank you very much for receiving your business, my apology for not meeting your expectations but will use your feedback to review operational improvement opportunities as applicable.
Internet- we reviewed our traffic reports for the time period in question and cannot find any reason why the operation speed was "glacial" . Please note that as of the beginning of December 2011 the hotel has increase its bandwith capacity from 4.5MB to 24.5MB. A capacity that has yet to be maxed out despite operating at a 90+% occupancy .
Again, we appreciate your visit and your feedback and wish you continuous safe journeys.....
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Essex, United Kingdom
Level Contributor
305 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
Reviewed 5 January 2012

We stayed at the Crowne Plaza Miami Airport for two nights - both before and after our trip to Panama. The first night was a disaster - we were originally booked in a room on the second floor, which overlooked some machinery on the first floor that made a loud buzzing sound. When I went to lay down in the bed, I noticed there was a wrapper for peanut M&Ms under the chair by the window. Questionning the cleanliness of the room after that point, I then noticed a gross black hair in the bed. I called downstairs to obtain another room, and the front desk clerk was very unapologetic and it did not seem like she cared about the cleanliness issue. To the hotel's credit, they did move us to a room on the fifth floor, which was not as noisy.

Given that we had already paid for our room upon our return from Panama, we stayed here another night upon our return. We stayed on the sixth floor that evening, and it was a better room. My suggestion would be to stay on one of the higher floors to aviod the buzzing noise.

Based on the cleanliness issues we had in the first room along with the apathetic response from the front desk, we will not be staying in this hotel again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank B.G._Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 6 January 2012
Dear B.G._Chicago, we are truly sorry that we failed to provide you with accommodation at the expected cleanliness level and the less than professional reaction from our Front Desk Business partner. I wish to assure you that this will be addressed by all responsible parties. My reaction would have been the same had this happened to me. I would like to thank you for bringing this issue to my attention, regretfully all that I can do now is to offer my apology to have put you into such an uncomfortable situation and the aggravation this has caused you. Again, I am very sorry to have failed to provide you with the expected product and service. Wishing you continued safe and enjoyable journeys.....
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Everett, Wa.
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 December 2011

We stayed here for one night at the end of a cruise. We found the front desk staff to be efficent and cheerful. Our room was very nice and larger than most hotels we have stayed in. The room had a small refrigerator, large t.v. and coffee maker with real coffee mugs! The bed was very comfortable. The hotel is very close to the airport and planes are passing often. However we didn't notice the noise at all and I am a light sleeper. When we are in the area again the Crowne Plaza will be our choice.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JmtEverett_Wa_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 29 December 2011
Dear JmtEverett_Wa_, from all of us here at the Crowne Plaza Miami Intern. Airport, thank you very much for selecting our hotel, your visit and your generous comments. Best wishes for the New Year and continued safe journeys..........
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Additional Information about Crowne Plaza Miami Airport

Property: Crowne Plaza Miami Airport
Address: 950 NW 42nd Ave, Miami, FL 33126-3695
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Miami
#21 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price Range (Based on Average Rates): €
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza
Crowne Plaza Miami Airport Florida

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