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Reviewed 30 November 2016 via mobile

Thank you so much .
I was having a packages, they help me a lot to deliver it to my room specially mr. Yazdi and mr. Jermaine.
I recommend the hotel. Helpful staff, nice and quiet stay
The room very clean . View is amazing

Stayed: November 2016, travelled on business
Thank hananfikry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCesario, General Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 1 December 2016

Dear hananfikry,

We strive each day to extend helpful, friendly service to make our guests feel right at home, and also to help guests enjoy the Miami and South Beach area. Thank you for taking the time to highlight that you felt well taken care by our entire staff, and that you found everyone very helpful!

Thanks for letting us know how pleased you were with your quiet, clean room accommodations, and that you really enjoyed the amazing views,too!

Your high recommendation means a lot to us, and we look forward to welcoming you again one day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2016

I stay at this hotel quite frequently and I always look forward to seeing the friendly faces of those staff members who truly go above and beyond each and everyday. A special thanks to Victor Paez, who makes each morning and evening enjoyable with his pleasant smiles and fantastic service! I feel like I have a family away from home when I come to Miami.

  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank frequenttraveler1409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCesario, General Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 1 December 2016

Dear frequenttraveler1409,

We love hearing that as a frequent guest here at the hotel, that you always feel at home with us, and that our staff welcomes you, and makes you feel like family!

We appreciate you highlighting the service you always receive, feeling our associates, especially Victor go above and beyond to make sure you are well taken care of each time you stay at the hotel!

Thank you for your review, and we are looking forward to having you return again real soon!

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Reviewed 29 November 2016

We enjoyed our stay very much, but are especially grateful to SHARISSA MULLER and JERMAINE JEFFERSON for going above and beyond for us. Sharissa was wonderful at the front desk as we had an unusual situation with our room reservations. And when we forgot several items of clothing in a drawer in our room after checkout, Jermaine located them for us and expedited their return. Many thanks to both of them.

  • Stayed: November 2016, travelled on business
    • Rooms
    • Service
Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCesario, General Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 30 November 2016

Dear Sara R,

We are very glad to hear that you enjoyed your stay at our hotel, and that you appreciated the wonderful service you received during your stay, and even after you checked out!

Thanks for letting us know that Sharissa, at our Front Desk, made sure your room accommodations were to your liking. We hope while here, you were able to get a good workout in our state-of-the-art fitness center, followed by a refreshing dip in our newly renovated pool.

We know how scary it can be when you realize something was left behind and our Loss Prevention Team and entire staff have been briefed in procedures to manage items which are left by guests and ensure they are returned as efficiently as possible. We appreciate you highlighting Jermaine's quick response!

We appreciate your review, and look forward to your return one day!

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Reviewed 29 November 2016

This hotel is very nice, Great views from all rooms, and a huge plus for small balconies. So nice to sit outside and enjoy a coffee.
Walking distance to downtown, shuttleservice to south beach, and a few small places close by makes it a great place for both business and pleassure.
The surrounding area, especially if you walk north, is a bit iffy, and be carefull.
Rooms are standard Marriot, noting special there

  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank OEA-74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCesario, General Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 30 November 2016

Dear OEA-74,

We are happy to know that our location worked well for you to enjoy beautiful views, while sipping coffee on your balcony, and that you were able to enjoy Miami and the South Beach area by foot, or by shuttle bus!

Our location makes us close to many local attractions including the Design District, and the Big Bus Miami, a Hop On, Hop Off Miami City Tour offers a great way to tour the city. Our Navigator Desk is always happy to help guests make the most of their visit to the area!

Thank you for your review, and we look forward to welcoming you again when you return to the area.

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Reviewed 29 November 2016 via mobile

I'm a supervisor at the Front Desk at a Marriott property as well and the service I got from Tiffany in AYS and Brandon at check-in was exactly what I expect from my own staff. Job well done. Sorry for the 500 calls, Tiff.

Stayed: November 2016, travelled with friends
1  Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DCesario, General Manager at Miami Marriott Biscayne Bay, responded to this reviewResponded 30 November 2016

Dear Carlos C,

As part of the Marriott family, we are happy to know that you received the Marriott hospitality we all strive to extend to our guests each day at the hotel!

We are glad to hear that both Tiffany and Brandon took great care of you, and got your stay off to a terrific start.

Thank you for taking the time to highlight the great service your received!

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