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Reviewed 22 July 2022

I have to start saying thank you for making my stay memorable . Freddy at the concierge , Miguel ursino from the restaurant , and Santamaría the front desk manager were absolutely amazing . They were all extremely helpful and made me feel at home . I wish I could remember other names but this 3 people impacted my stay . I would definitely come back . Thank you

Date of stay: July 2022
Trip type: Travelled solo
Thank Viricoral
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 25 July 2022

Nothing could brighten our day more than hearing that our team made you feel so welcomed and at home during your solo travels, Viricoral! It was truly our pleasure to assist you and we can't wait to let Freddy, Miguel, and Santamaría know how much their warm hospitality meant to you. All of us here at Hilton Miami Downtown will be looking forward to your return visit! Until then!

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Reviewed 18 July 2022

Our experience was amazing!!! The staff, specifically, Lavious, Karolanne, Ruby and Freddy, were great and very responsive to any request we had, i.e. places to eat and explore.

Would definitely, return!!!!

Room tip: Booked a room on the ocean side!! Much better view.
Date of stay: July 2022
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    • Cleanliness
    • Service
Thank lolitas806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 19 July 2022

We're delighted that the warm, knowledgeable service offered by our team allowed you to get the most out of your visit to Miami! Thank you for taking the time to highlight Lavious, Karolanne, Ruby, and Freddy. Your high praise will be celebrated with the entire team, and on behalf of all of us here at Hilton Miami Downtown, we can't wait for your return visit!

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Reviewed 7 July 2022

Welcoming, friendliness, professional, cleanliness,good bar and good breakfast.
Will stay again. Rooms nice view. Close to Cruise Port and Bay Marketplace. Good restaurants nearby. Staff awesome. 5 star

Date of stay: July 2022
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    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
Thank nicolenelson72
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Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 11 July 2022

How kind of you to rate your stay perfectly and offer such rave remarks, Nicole! We loved sharing our luxurious amenities, breathtaking views, and top-notch service here at Hilton Miami Downtown! Be sure to return to enjoy it all again soon!

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Reviewed 27 June 2022 via mobile

First of all I must mention the staff at this Hotel Jacqueline in particular was absolutely Amazing and so helpful Amaurys was also so kind and accommodating they both made our experience here so much better after an unfortunate incident that occurred which had nothing to do with the Hotel We will be back here again our room was very nice spacious and clean the restaurant was great I highly recommend

Date of stay: June 2022
Trip type: Travelled as a couple
Thank F7078NTstaceyc
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Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 28 June 2022

Thank you for the terrific review, Stacey! We know our wonderful team is the key to our success here at Hilton Miami Downtown and we're thrilled that Jacqueline and Amaurys went above and beyond to ensure your anniversary getaway was enjoyable. We look forward to celebrating your kind remarks with everyone here! Please revisit soon!

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Reviewed 26 June 2022

This Hilton property is very modern, staff is extremely courteous and the location is fantastic.I was upgraded to a corner room overlooking the bay and the view was spectacular. The food was tasty as well and the mango martini is worth trying!

Date of stay: June 2022
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Review collected in partnership with Hilton Hotels & Resorts
Thank Companion241919
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Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 27 June 2022

Thank you for visiting Hilton Miami Downtown! We're so glad we were able to check off all the right boxes for you with our impeccable service, gorgeous bay views, and delicious dining. It will be our pleasure to welcome you back for another five-star stay anytime you visit our area!

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