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Reviewed 5 December 2017

Newly renovated property with a staff that exudes “guest friendly”. Have stayed here through the years and now experienced an all round revival. From manager to maids they welcome their guests with enthusiasm!

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Ralph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this reviewResponded 8 December 2017

We appreciate your loyalty to our hotel over the years, Ralph, and are thrilled to receive your incredible review! Great hospitality is always a top priority for us, and after reading your comments, we know we are achieving our goals. Our dedicated team will be delighted by your recognition. We look forward to welcoming you back to the Hilton Miami Downtown again very soon! Thank you!

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Reviewed 5 December 2017

Great location, friendly staff, good food choices for a weekend getaway. Near AA Arena and quick drive to South Beach. Free city train and trolley within steps. Quiet room. Neat floor to ceiling windows were so neat!

  • Stayed: December 2017, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank career2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this reviewResponded 8 December 2017

It’s awesome to hear that you had a great weekend getaway at our hotel and that our excellent location, close to many of Miami’s best attractions, worked out perfectly for you. I’m also happy that you enjoyed taking in the beautiful views of our city from our floor to ceiling windows. We thank you for your review and hope to welcome you back to the Hilton Miami Downtown in the future!

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Reviewed 5 December 2017

The bed is too high to slide into easily, the carpet makes wheelchair maneuvering difficult, and the mirror over the sink is an idiotic design! There is a light built into the mirror that is exactly at eye level!

  • Stayed: December 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank richardaF8719ZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this reviewResponded 8 December 2017

Please accept our sincere apologies for your poor experience at our hotel. We offer fully accessible guestrooms at our hotel for our guests who may have special needs. These rooms have special features for a more comfortable stay. Our accessible rooms have either 1 king bed or 2 queen beds and provide the same amenities as our other guestrooms. Depending on what you require, our accessible rooms come with a variety features for your comfort and convenience. Some of what you’ll find in the accessible rooms, include an accessible tub, roll-in shower, visual alarm and notification devices for the doorbell, door knock and incoming telephone calls. We truly regret falling short of your expectations and hope for the chance to regain your trust in the future. Thank you.

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Reviewed 4 December 2017 via mobile

Stayed 2 nights at this hotel prior to my cruise. We arrived to the hotel before official check in time, but this was no problem at all. The gentleman at check in was very friendly. We got an amazing room! Very spacious and lovely interior. The bed was also very comfortable. Only downside was the bartender. After he got me my drinks and asking to sign the ticket he didn't bother asking me if I wanted a copy since he was already busy talking to his colleague (not work related).
The hotel is located vedy conveniently near to Bayside. Only a 20 minute walk away, or as the concierge informed us, a short metro/trolley ride.
If I visit Miami again I will definately choose this hotel again!

Stayed: November 2017, travelled with family
Thank Veronique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this reviewResponded 5 December 2017

We appreciate you choosing to stay with prior to your cruise and I’m happy to hear you were impressed with our beautiful hotel. We do regret that bar service did not meet your expectations, and I appreciate you sharing your experience with us. Your comments will be shared with my team so we can ensure we are always providing our guests with top-notch service. It was a pleasure to welcome you to the Hilton Miami Downtown and we look forward to seeing you again in the future! Thank you for your five-star review.

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Reviewed 4 December 2017

If you love yourself, avoid this hotel at all costs. Stayed there for 4 days and came back with an infection which is ridiculous.

Don't fall for the Hilton brand name. It's just a facade and everything else is pretty much motel like ! The hotel staff are unhelpful, robotic and inhuman. Definitely not something that you expect from a luxury hotel. On checkout was shocked to see hidden charges for which they redirect you to the website.

Will add the sordid details of my experience once I recover from this.

  • Stayed: December 2017, travelled on business
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Thank deepak k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this reviewResponded 5 December 2017

We are truly sorry to hear that your time at our hotel fell short of your expectations of our brand. Without knowing the details of your stay it is difficult to address your concerns. We hope you’ll contact us directly so we can discuss your visit, as your feedback does not reflect a typical stay with us. We look forward to hearing from you soon. Thank you.

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