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Homewood
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Reviewed 5 June 2021

My room was very nice and clean when I arrived but during my 5 day stay my room was never cleaned so I had to call and request new towels and toilet paper and for the trash to be emptied but overall everything was nice

Date of stay: May 2021
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Review collected in partnership with Homewood Suites by Hilton
Thank samaiyahthornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucrecia Magana, General Manager at Homewood Suites by Hilton Miami - Airport West, responded to this reviewResponded 4 weeks ago

Thank you for your comments regarding your recent stay at the Homewood Suites Miami Airport, and hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021 via mobile

This hotel has been disappointing from the beginning. I waited over 40 minutes for the shuttle from Miami airport and ended up having to take a cab. Then my room wasn’t clean and there’s stains all over the hallway carpets. The door to the tiny gym is apparently broken and they’ve done nothing to fix it, so you can’t use it. Wouldn’t recommend this hotel.

Room tip: Stay somewhere else if you can!
Date of stay: May 2021
Trip type: Travelled on business
Thank wendysN7083TD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio Martins, General Manager at Homewood Suites by Hilton Miami - Airport West, responded to this reviewResponded 24 May 2021

Dear wendysN7083TD,

Thank you for your feedback regarding your recent stay at the Homewood Suites Miami Airport, I am sorry that your stay was not to your satisfaction.
Our shuttle runs 24h and at times every 45 minutes, so depending on the time of arrival a 40 minute wait is expected, you may also call the hotel to get an approximate time of pick up. The door to the gym has a programming issue that could not be addressed over the weekend, in our hotel complex there are 2 other gyms that are available, both much bigger than the one at the Homewood.
We hope to have another chance to better serve you.

Kind regards,

Mauricio Martins
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2021

The hotel was extremely dirty. It took three times to get a somewhat decently cleaned room. The elevators were covered in hand and fingerprints. The hallways had not been vacuumed. Did not do breakfast, wanted to get out of the hotel as soon as possible

Date of stay: May 2021
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Jodythetutor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio Martins, General Manager at Homewood Suites by Hilton Miami - Airport West, responded to this reviewResponded 13 May 2021

Dear Jodythetutor:

I am sorry for the unpleasant experience at the Homewood Suites Miami Airport. You comments do not reflect the usual positive comments we receive, specially in regards to cleaning therefore you can rest assured that your points will be addressed with our housekeeping staff and corrective measures adopted immediately.
We hope to have another opportunity to better serve you.

Kind regards,

Mauricio Martins
Area General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2021

Great hospitality by Staff.
Made the best of it with regard to Covid restrictions for breakfast.
Location very close to airport, which was noisy outsider at the pool area, but no problemen insider the room.

Date of stay: April 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Guest_b2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucrecia Magana, General Manager at Homewood Suites by Hilton Miami - Airport West, responded to this reviewResponded 4 weeks ago

I am Glad you like the Hotel and our staff. Hope to see you soon.

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Reviewed 25 April 2021

We have been tens of times in this hotel ,very convenient for those who want to be close to the airport ,next to the Palmeto 826,one of the very few if not the last toll free highway left in the city .It is not luxurious but offers everything what wee need for a comfortable stay in Miami .All the staff members are very nice ,specially Ms. Adela at the breakfast buffet .My only complaint would be the excess of use of plastic.

Room tip: For those who love airplanes, the rooms facing the airport side are great.
Date of stay: April 2021
    • Location
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    • Service
Thank Antonio H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio Martins, General Manager at Homewood Suites by Hilton Miami - Airport West, responded to this reviewResponded 7 June 2021

Dear Antonio H,


Thank you so much for staying with us and for your kind words.
We hope to have you back soon.

Kind regards,

Mauricio Martins
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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