My Room stank, I had to go out and buy a bottle of fabreeze to make bearable, the place is badly run down, the man behind the counter was not very friendly, I cancelled.my 4 day trip after the second night, when I travel I always stay Wynham and never have been disappointed, but now I have my doubts, was it just Super8? Peter Susin
It was a pleasure to have you stay at Super 8, Melbourne and thank you for taking the time to review us on Tripadvisor.
Let me offer my apologies for the situation you encountered. This is something that we try to avoid but, obviously, we sometimes fall short of the mark despite all our best efforts in satisfying the needs of every Guest. After all, it is the Guest’s point of view that is most important to us.
Your feedback has been shared with the team & we are working on improving on the negatives.
I would request you to kindly consider this incident as a one of the case and not a reflection of the usual standards that we at the Super8, Melbourne follow or aspire to deliver to our most valued guests.
Thank you once again for your constructive feedback.
We look forward to the opportunity of welcoming you back
our king bed room was on the second-floor being renovated, our room was just fine, quite few rooms next to us were completely gutted in process of renovation,
check in and out was very professional, we stayed one night only
Thank you for sparing your time for updating your experience on Tripadvisor.
We are overwhelmed to read your kind words of appreciation for our hotel accommodation and service.
I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.
We are proud to have you as an ambassador of Super 8, Melbourne and look forward to welcome you back soon!
Clean comfortable room. Had everything needed for a traveler. Had an issue with a shower curtain that was handled promptly.
We sincerely appreciate you taking the time to express your nice experience at our Super 8, Melbourne.
I have shared your review with the rest of the staff for whom it truly is inspirational.
We are thrilled to have you as an ambassador of Super 8, Melbourne and look forward to welcome you back soon with an assurance that we will continue to work hard to earn your high regards.