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Reviewed 22 May 2017 via mobile

5/14 at 1:30 Crown Plaza Sunday Mothers Day Brunch
Kris Fitzpatrick, Supervisor said no reservation & put us in Surfside Lounge. Hot, noisy by the kitchen. Had requested main dining room at reservation time.
Aerial made reservation. Took credit card. Said credit card number be held locked in managers office. 4 people - if more or less people call back can add people. With a line of people behind us, we were directed to go to side until someone found a seat for us. Finally, seated
...stuck between wall and another table. When we found reservation info, went back to speak with Kris. Line gone and she was going through paperwork. She said she must not have transferred our information off the master sheet to new sheet. Unfortunately, this was such a terrible experience. The good was less than acceptable as well. In all the choices of hotel brunches this is the worst. The workers looked unhappy to be there and their attitude showed it. Awful celebration for my parents as we were celebrating my mom for Mother's Day...

Date of stay: May 2017
Trip type: Travelled with family
1  Thank Pasisson16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 1 June 2017

Dear Pasission16,
We are very sorry for the mix up on your Mother's Day reservations. We want everyone to feel special on their day especially your mom.

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Reviewed 22 May 2017

The location is ideal - you are on the beach and there is a restaurant attached to the hotel so you never have to leave. However, since it's a resort area the rooms are probably never empty and our refrigerator had broken shelves and the temperature was too cold. The bathroom was really tiny. You have just enough room to turn around and if you are tall, it could be uncomfortable. Otherwise the room was clean.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lkis229
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 1 June 2017

Dear ikis229,
Thanks for the great feedback. We will certainly get the frig in the correct working order. Please return and ask the desk for a room with a bigger bath.

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Reviewed 17 May 2017 via mobile

Greatest time for everyone in the family , from the view , pool , board walk and the beach. Everything is perfect. The service and live music at night time .... Just go and check it out trust me is perfect for everyone.

Date of stay: May 2017
Trip type: Travelled with family
Thank GlobeTrotting694118
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 1 June 2017

Thank you so much for the great review. We are glad your family had a good time. Please come back and see us soon.

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Reviewed 4 May 2017

I stayed at this hotel before and the first time was great! it was in Decemeber and we had a room that walked right out onto the patio. This time the room was on the second floor and it was very musty. We got air freshener and that helped. The location is awesome...close to a lot of great places. I don't think they live up to their star rating any longer. They may need to redo the carpet and move the bathroom sink a little closer to the edge of the bowl..I thought it was weird how far back the sink is...it makes for a wet mess trying to use it..

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Beau786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 11 May 2017

Dear Sharonda S.
Thanks for the review and thank you for returning to the hotel. Great suggestions!

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Reviewed 1 May 2017 via mobile

I spent six nights at the Crowne Plaza and enjoyed my stay. I was greeted by the front desk and felt comfortable right away. Stephanie Westfall was very accommodating and helpful. My room was good with it Ocean View and the pool area was very nice. I definitely would recommend staying at the Crowne Plaza and plan on returning for a visit sometime soon.

Date of stay: April 2017
Trip type: Travelled solo
1  Thank KatherineG1444
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 11 May 2017

Dear Katherine G.
Thanks so much for the great comments. I will definitely tell Stephanie that you appreciated her helpfulness.

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