5/14 at 1:30 Crown Plaza Sunday Mothers Day Brunch
Kris Fitzpatrick, Supervisor said no reservation & put us in Surfside Lounge. Hot, noisy by the kitchen. Had requested main dining room at reservation time.
Aerial made reservation. Took credit card. Said credit card number be held locked in managers office. 4 people - if more or less people call back can add people. With a line of people behind us, we were directed to go to side until someone found a seat for us. Finally, seated
...stuck between wall and another table. When we found reservation info, went back to speak with Kris. Line gone and she was going through paperwork. She said she must not have transferred our information off the master sheet to new sheet. Unfortunately, this was such a terrible experience. The good was less than acceptable as well. In all the choices of hotel brunches this is the worst. The workers looked unhappy to be there and their attitude showed it. Awful celebration for my parents as we were celebrating my mom for Mother's Day...