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Reviewed 20 March 2017

I am frequent visitor to this wonderful hotel and I love staying here. Beautiful Oceanfront property with stunning views of Sunrise over Atlantic. Love everything about this property. Great friendly staff at Front desk and Restaurant.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank SS044
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 7 April 2017

Dear SS044,
Thanks for your business, glad you love the ocean as much as we do.

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Reviewed 20 March 2017

Was weary about staying here after reading reviews, but was pleasantly surprised! The room had been redone, was beautifully painted & decorated, and was very clean. The beds were comfortable, the shower was refreshing, and the view of the ocean/pool was incredible- even from the second floor!

The pool was warm and clean, as was the hot tub. The deck chairs were a little inconvenient for someone who prefers to lay in the sun, but nothing too bothersome. The deck where Marisol is was gorgeous and had comfortable patio furniture. The beach chairs were free of charge on days when the weather was perfect, which was fantastic. However, once the beachside rentals opened there were too few umbrellas- if you don't get out there first thing in the morning, you will not get one.

Overall, very pleased with this hotel and would definitely stay again.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank caitlinmurphy023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 7 April 2017

Dear caitlinmurphy023,
Thank you for taking time to review our hotel. We are glad you had a pleasant stay and hope to see you back again.

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Reviewed 20 March 2017

resort was clean,perfect location on beach withdeck side bar and food which was reasonable and excellent.Only problem was with uncomfortable beds and the fact that there is an endlss stream of people walking through the narrow center court area where the pool and hot tub are located.....these people are locals and do not stay at the hotel,carrying beach chairs,coolers,umbrellas..many then use the facility after they leave the beach.became very crowded at times preventing guest access to the chairs,pool and hot tub.They also charge 10$ a night for parking!!!!!!

Date of stay: March 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank rob m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 21 March 2017

Dear rvm92,
Glad you were able to enjoy the surf and sun. We will certainly look into the pool entrance issues you had and work to make the correction. Thanks for the feedback.

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Reviewed 20 March 2017 via mobile

Very disappointed in this hotel. Paid for Oceanfront and ended up over the restaurant. Couldn't use the balcony because guests on the patio eating could watch us. Nothing like looking at a beautiful ocean view ,over dining families. 😡
Room was not clean. Lots of dark hair in the bathroom and our hair is white. Wanted to take a bath and the shower wouldn't turn off and tub stopper didn't work.
Opened the guest book to look at room service and it looked like someone spit chew in it. Closed it and immediately washed my hands. Then you really start looking at everything. You wonder if management ever checks these rooms ??? We paid almost $500 for 2 nights with taxes, fees and parking. Everything should be top notch.
The air conditioner runs constantly. You can't sleep. Finally figured out how to shut it off.
Lunch was a club sandwich on sourdough that was really just a huge croutons and cold frys, but the view was awesome. We were seated by a hostess, smacking her gum who seemed upset we asked her to clean the crumbs off the table for us left from the last folks.
Microwave had a cup of coffee in it that was not ours.
I could go on and on but I will end by saying, the next time we come to visit our granddaughter, we will NOT be staying here.

Date of stay: March 2017
2  Thank Kzanana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 21 March 2017

Dear Kzanana,
Thank you for taking the time to review our hotel. We are disappointed to learn about the issues you had. This is not the norm and each department head will address the shortcomings you mentioned.

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Reviewed 19 March 2017 via mobile

My husband and I planned our 5 year anniversary here at the Crowne Plaza. Having worked at the Crowne Plaza in the past in Orlando I had high expectations. Those expectations were met. :)
From the courteous front desk agent (I can't remember her name but she checked us in Friday evening). To having dinner at Marisol restaurant the two evening the meat was on point (the veggies were slightly undercooked).

Meagan, Jessica and Kris were very helpful with our table of 15. It was a little tough at first but we got it all figured out. Jessica our server was super sweet and I loved her calm demeanor which was relaxing.

Thank you Crowne Plaza for keeping up a tidy clean place for our weekend.

Date of stay: March 2017
Trip type: Travelled with family
1  Thank Ana H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KrisDOh, Hotel Associate at Crowne Plaza Melbourne-Oceanfront, responded to this reviewResponded 21 March 2017

Dear Anahowardphotography,
Happy Anniversary and thanks for spending it with us.

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