We have a confirmed reservation to celebrate New Years at Crystal Shores. I get an email this week that my reservation is cancelled because the resort is under going repairs due to the hurricane (at least the resort can be honest that there are construction delays). From what I know, Crystal Shores did not have any significant hurricane damage, so I am not sure what they are repairing.
The least Marriott can do is to shift my points to 2018 so I can book something else, but they won't do that. Now I am out a few thousand Vacation Club points because I have to use these points in 2017. Of course there is nothing available this year with short notice. On top of that, I have a bunch of airline tickets to Florida so I am left to scramble for alternate plans.
I wonder if there is enough people to put a class action together because they screwed a lot of customers.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Ebookers so you can book your Marriott's Crystal Shores reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott`s Crystal Shores Hotel Marco Island
- Marriotts Marco Island
- Marriott's Crystal Shores Marco Island, Florida