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Reviews (575)
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All reviewsvacation clubgrotto pooltom bradyactivities staffmarriott ownersactivity centerocean frontacross the streetplanned activitiestwo bedroom villaonsite restaurantdaily activitiesloss preventionunder constructionhuge balconytime sharesliding glass
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Reviewed 14 August 2017

I just returned from a week at Crystal shores, and all I can say is Amazing! Even with the ongoing construction, this is a fantastic vacation. The two bedroom villa is outstanding, it has a breathtaking view from a tremendous balcony. I have stayed at other mvc resorts, and this one was on the top of my list. I can honestly say, that being ina room right next to the new building, the construction is not overly loud and really does not take away from the experience. Honestly, a wonderfully relaxing vacation, hope to return someday! The pools are great and the slide is lots of fun. The only complaint I have is that one family went down to the pool claimed 12 chairs by throwing towels on them, and then did not show up to the pool for seven hours. Then they hadn't the nerve to complain out loud that others "stole their chairs". Besides that, an amazing vacation that I recommend for people looking to relax in a beautiful environment.

Room Tip: Gulf view upper level rooms in the Osprey building has amazing views! 12th floor
  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this reviewResponded 15 August 2017

Thank you for a perfect review, Sue! It is great to hear you had an amazing stay with us here in Marco Island.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

I have been to many Marriott Vacation Resorts before this one. We stayed in their new tower which is one of two being built. This one had a view overlooking the pools and you can see the beach and the gulf from the room. The room had two bedrooms, baths, living room, dining table and a kitchen with a eat at island. It was very nice. The staff was extremely helpful and friendly. The beach has an associated place to rent chairs and umbrellas for the hour, day or week. The gulf beach has shells that require care in getting to the water but the water was warm and wonderful. I am not a beach person but this was very relaxing and comfortable. Just make sure you put on enough sunscreen over your entire body. The restaurant, Stilts, was nice. A little pricey but the food we had was good. The facility is family friendly.

Room Tip: In the new towers, get a room on the outer corners.
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Stan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this reviewResponded 15 August 2017

Thank you for a perfect review! We are pleased to hear you enjoyed your stay with us here at Marriott's Crystal Shores. We hope you will join us again sometime.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

This is a very nice place. Great location. Incredible ocean views. Modern, spacious and comfortable villas. Great, convenient beach access and very nice pool areas. Friendly, accommodating staff. Still under construction so be aware of some minor inconveniences. Parking is a bit limited and inconvenient. And too many different elevators needed to navigate through the various access points of the resort. Very disappointed with Vacation Club Sales Staff. We scheduled a tour at 8 am making it clear we had to conclude the "mandatory" 90 minute tour at 9:30 because of a previously booked boating excursion. At 8:20 I reminded them of the 8 am appointment. True to their reputation as devious sales sharks, they said "tours don't start until 8:30 and we want to manage your expectations that we need you for the full 90 minutes until 10 am." We walked out. As a Marriott Silver Elite member I hope Marriott Vacation Club is successful with their brutal sales tactics. I can't help but believe if they would try a more welcoming, customer friendly approach they would sell a lot more units. Give this beautiful Vacation Club a try but avoid the sales department at all costs.

Stayed: August 2017, travelled with family
Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this reviewResponded 7 August 2017

Thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced during your stay. Please contact our Corporate Customer Care team directly at 800-860-9384 or customer.care@vacationclub.com so we may assist you.

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Reviewed 31 July 2017 via mobile

We visited Marco Island on our way back from Captiva.

We booked one hotel but they did not provide Roll away so we changed to Marriott Crystal Shores...

Wow great new vacation villas !!!
2 bedroom, kitchen, sofa bed view of the ocean...

They are still working on the new construction so loud and lots of areas closed off so avoid if you are sensitive to dust and noice and workers and Loud jack hammers and dust and scaffolding etc

When it will be finished will be good.

The bad only one restaurante in the hotel... always the same food BUT the good across the street you have Davinci and Ousters and other restaurantes so no worries.

It's vacation setup so not a formal hotel like the usual Marriotts...

For a family of 6 it was good..

Will be back..

Stayed: July 2017, travelled with family
Thank alvimangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this reviewResponded 31 July 2017

We are so happy to hear you enjoyed your stay with us here at Marriott's Crystal Shores. We look forward to welcoming you back soon.

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Reviewed 28 July 2017

Real short here.:

Need fans on the balconies for the afternoon sun.The balconies are above average however. Just so hot to enjoy.
Check in was a different experience. Thank goodness for Steve the hop for taking our luggage up. Somehow those logistics must be improved.
Like to see more daily activities for the kids. Sunday was pretty good however .
Take advantage of these ground level breezeways. Set up small beer and wine areas and let Stilts run it.
So much unused space throughout property. The area next to Stilts needs somehow to be utilized,maybe a couple fire pits for s'mores and a Brat and Beer nite for a few bucks..

Lots of good things:
Pool
Gulf /shells abundant
Friendly staff. "Than" was great behind the bar at Stilts
Great lobby
Really nice room
Grills were pretty decent .
Publix couple miles away.

Had a good time with my wife and granddaughters . Not sure if I will return but maybe. Marco Island is a really nice community.

Room Tip: High and south
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Chappell17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this reviewResponded 31 July 2017

Thank you for taking the time to share your feedback and leave a review. Your feedback is very important to us and has been shared with our senior resort management.

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