My fiancé stayed up there for work this week. (he has stayed here in the past... same situation) The company he works for provided a "pre-authorization form" to pay for the room. They asked him for a card for incidentals... which is normal. He (fiancé) mentioned to make sure they don't run the card for the room... that it needed to be paid by the card on file. Well, they did it anyway. $660 was taken from our bank account and they have acted like it's no big deal. 3-5 business days.... well I'm sorry Marriott but it is a big deal when you are needing to pay bills and the money should have never been removed out of our personal checking account! We have bills to pay, kids to feed etc. We are rewards members ourselves and always use Marriott when traveling..... I am cutting the card up as we speak! You have lost us and our families as clients due to the negligence of your employees.
- Official Description (provided by the hotel):
- The Residence Inn Tampa Suncoast Parkway at NorthPointe Village hotel is a contemporary all-suite hotel situated in the Lutz suburb of the Tampa Bay area. This all-suite, extended stay hotel allows quick access to Tampa International Airport. Specializing in extended-stays, our Tampa Bay hotel features spacious suites with fully equipped kitchens, living and work areas, luxury bedding and FREE Wi-Fi. Begin each day with a delicious complimentary hot breakfast buffet. Our 24-hour fitness center overlooks our patio, firepit and heated outdoor pool. Residence Inn Tampa Suncoast Parkway at NorthPointe Village hotel is the perfect choice of Lutz hotels, whether you're staying one night or thirty. ... more less
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- Also Known As:
- Residence Inn Tampa Suncoast Parkway At Northpointe Village Hotel Lutz
- Residence Inn Lutz
- Lutz Residence Inn