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A TripAdvisor Member
Baltimore, MD
114
Reviewed 26 June 2005

Before I traveled to Westgate, I had read the reviews and did not want to come here. After I arrived, I found that it ws not as bad as the reviews made it. The rooms were nice and spacious. The furniture was neat and clean. The floors were not as clean as I would like them to be. The utensils, dishes and pots and pans were very useful. The location was the best.

We did encounter a salesperson who kept saying that we needed to come to the club house to do a maintenance report. We asked if it was a maintenance report, why would we have to come to the club house. the sales person shoudl come to the room. Seeing that we were on to his sales tactics, he backed off.

  • Stayed: June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 September 2015

Thank you so much for taking the time to let us know about your experience. It is wonderful to hear you enjoyed your stay. We are glad you chose us and hope you will visit again.

Best regards,
Ariel

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A TripAdvisor Member
Enfield CT
118
Reviewed 21 June 2005

I had given Westgate a decent review on my previous visist except for the time share spiel which was aweful.
This year because of the last minute need for a place, we again received Westgate. After reading so many negatives I started to think our previous stay was a fluke and started to dread this visit.

Check In was crowded but went fine.
We were taken to our rooms by "Kevin(??)
He said, Oh you're in luck you are staying in the original building" like how lucky were we.
I was expecting a dump but actually it was very nice. Not as luxurious as our first visit, but very clean (with a few exceptions ((dont look up at the light in the kitchen, bug shadows shudder)) and in good condition (again with a few exceptions I could live with) but it was very spacious and we had a great screened in balcony overlooking the lake which we used a lot!
We avoided the "comment sheet" meeting which was disguised as the paper you fill out in a time share with the descriptions and inventory etc. Later on the person I was staying with got nervous about the inventory and some things that weren't working up to par and therefore decided to go fill out the comment sheet. I went with them.

Because it was so noisy, our rep decided to take us somewhere quiet, so we got on a golf cart and went to a new model and had a tour !!Surprise!!!
We had the tour, we answered the obvious scripted questions (which had NOTHING to do with inventory or anything about the place itself haha) we spent 2 hours of our vacation with a salesman who was so typical we had to laugh.
Question: who's worse? a timeshare salesman or a used car salesman?
Anyways, we finally got it through his head that WE ARE NOT INTERESTED which we had to repeat to his boss and to another guy, then we left.

THey have such a nice place, they dont need this sort of heavy duty hard sell. Its really a turn off and NO I probably wouldnt stay there and definitely would never buy there.

but the place itself was nice, the people were nice.

Thats it,,,,,, just nice not great.

  • Stayed: June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
18  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 September 2015

Thank you so much for taking the time to let us know about your experience. It is wonderful to hear you enjoyed your stay. We are glad you chose us and hope you will visit again.

Best regards,
Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Scotland
113
Reviewed 9 June 2005

Arrived as usual on Sunday after 4pm, only to be refused entrance to our timeshare, but they put us in another one, even though we have already paid for our own one. The staff are really rude and we wouldnt recommend anyone going here cause its really changed since we first purchased. We stayed for 1 week but couldnt wait to get home, the Furnishings are needing updating, the bath was filthy and I found the whole place in dire need of attention.

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
13  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 September 2015

Thank you so much for taking the time to let us know about your experience. It is wonderful to hear you enjoyed your stay. We are glad you chose us and hope you will visit again.

Best regards,
Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2005

Short and sweet, this is hard for a southern girl.
Qued in a hot parking lot in front of a shed to preregister.
Obnoxious, threatening and demeaning time share greeter.
Poor maintenance---toliets stopped up three times.
Non-existent parking lot security check going in and open back entry.
Open garbage dumpster in front of villa.
Cockroaches in the kitchen. Disgusting
Unauthorized charge for the Westgate Foundation.
Outdated furnishings and appliances.
Stayed only a few days. Checked out and had our week redeposited with Interval.
Stay anywhere but here.

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
24  Thank KentuckyPriscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 September 2015

Thank you so much for taking the time to let us know about your experience. It is wonderful to hear you enjoyed your stay. We are glad you chose us and hope you will visit again.

Best regards,
Ariel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Madison, Mississippi
120
Reviewed 4 June 2005

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 17 September 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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