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Reviews (3,905)
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Reviewed 29 January 2013

My wife and I had a terrific villa within 5 minutes of the Disney property. We felt safe, it was clean and neat, and we really enjoyed playing tennis on the property. Check in and check out were quick and easy, the main lobby has plenty of information and we were able to purchase our Universal Studios tickets on site. There is plenty of parking as well.

Room Tip: As for an upgrade!
  • Stayed: January 2013, travelled with family
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Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 14 June 2013

We thank you for taking some time to provide us with your feedback on your stay with us. We have three stations that are dedicated to selling theme park tickets and dinner shows attractions. We have the Disney Planning Center that sells all Disney attractions. The other stations focus on all other theme parks and all other Orlando attractions. We look forward to having you stay with us for your next vacation.

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Reviewed 28 January 2013

The 1 bedroom accommodation was beautiful. Unfortunately, the bed linens were dirty and the jacuzi has problems with its off/on button. We got it to work however, and enjoyed using it! Also,paying for internet access was unexpected and disappointing. For a high scale resort, I would not have expected that. As an Internal Interval exchange user, I also did not expect to be "pushed into" the breakfast timeshare sales program. We were told 90 minutes and the 90 minutes turned into 3 hours. We were told they would stamp our sheet when we were done - 3 hours later! All the perks that they said we would get for sitting through the presentation really meant nothing when we went to collect them. We were told we needed to sit through a PowerPoint presentation to get them, so we left. Timeshare presentation - never again!

Room Tip: We got a corner room on the 8th floor of a new building (6100.) It was quiet and well laid out. January was a great month to go here.
  • Stayed: January 2013, travelled as a couple
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1  Thank 289DJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 26 June 2013

Thank you for taking the time to give us your feedback. For the inconveniences your expereinced while staying with us, we greatly apologize. We strive for each guest and owner to have an excepetional vacation with us and we apologize that did not happen on this trip for you. We always welcome you back and we hope to see you soon to make your next vacation an amazing one.

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Reviewed 27 January 2013

If one stayed in the Westgate Town Center, I am sure it was very nice for all of the rooms are new and all the activities are in the area. Paddle boats, Putt Putt Golf, Bikes, pool parties etc. all in the town center. However, the Vacation Villa's, there is nothing there anymore. they don't even have the fountian going. I remeber when they gave you a bottle of wine, a rose and homemade banana nut bread in the rooms, customer service at the pools.The staff was very friendly and did anything and everything to make sure you were pleased with everything. Not anymore. The checkout clerk was very rude. The rooms are not updated and I find that very disappointing. That is the reason for the maintenace fees to update and maintain. It took 3-4 hours to get in a villa to meet our needs. My 89 year old mother was in the car all this time. The first unit had a cracked up sink, dark shower from an installed black shower insert. The vents dirty. Disappointed I have been going to Westgate for years. Never thought they would let their beginning growth go down and I never thought I would ever be disappointed with Westgate. There is more but not worth going into. However after the 4th villa that was an updated unit, it was very nice and the stay was relaxing. It makes me wonder how long it will be before they start letting the new units go. When they are able to build and grow more? I am glad I am not an owner. I would want to sell my unit and move on to the Vistana Resorts.

  • Stayed: January 2013, travelled with family
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Thank cjdisappinted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 28 June 2013

Thank you for your review. We apologize for the inconveniences you experienced while visiting with us. We do have a program in place where we place buildings down for preventive maintenance and also to upgrade the units if need be. We do usually go building by building. However, we are working on upgrading the Villas.
We do hope you were able to enjoy your stay aside from the inconvenience. Also, just as a future reference, once you make a reservation you can call the resort directly to put in a request for an upgraded unit and we will do our best to fulfill that request for you. Again, we thank you for your feedback and we hope you and your family can visit again as we will always welcome you back.

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Reviewed 26 January 2013

We enjoy our stay at westgate vacation villa. The room was nice. The service was on time and polite. The low point for me was not have complimentary Internet access. As someone who travels around the world I was disappointed about. Overall my wife and I enjoyed it.

  • Stayed: January 2013, travelled as a couple
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1  Thank Mongolia_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 26 June 2013

We are very pleased to hear you enjoyed your stay. We do apologize the internet was an inconvenience for you. Our Wi-Fi service is free for Westgate Owners as a perk of being an owner. If you're not a Westgate Owner, it is a small fee for internet service. However, we are pleased that your "room was nice" and that "the service was on time and polite". Our main goal is make sure each guest has an enjoyable stay, and it was our pleasure to provide that servive for you. We hope to see you again.

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Reviewed 26 January 2013

The 2 bedroom villas in the 5000's block are wonderful. We stayed in building 5700 and were very pleased with the amenities, the spaciousness of the room and the onsite services / activities. Exceptionally close to Disney properties.

Room Tip: This resort is a great place for families or for couples. But I would suggest that if you want lots of early childhood activities, the original (older) site is ideal for you.
  • Stayed: January 2013, travelled with family
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1  Thank Princefilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 14 June 2013

Thank you for your positive review. We are pleased to hear that you enjoyed your stay in the Town Center. We have many amenities to suit any size family's needs. We try to accommodate each guest according to their needs, whether your requests are to be on ground level or near a lake/pool. We are also just minutes away from Disney World and other local attractions. We would like to thank you again for your feedback and to also welcome you to visit Westgate Resorts again as we always welcome you. We look forward to seeing you.

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