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“AWESOME family vaction, Horrible Wifi”

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Westgate Vacation Villas Resort & Spa
Reviewed 29 January 2013

We are timeshare owners and absolutely LOVED staying here. We own one of the older Villas as we don't like the Hotel room feel of the newer rooms. The facilities were great, staff was fantastic, pools were WARM and our neighbours friendly. Our only complaint was that we had no wifi. We had to call every day we were there and tech support could do nothing. Tech support said the routers were not configured properly, but could not get "on site" to fix it. We would go to Town Center or to one of the many pools and use the internet there. We really just wanted to share e mails, but it was frustrating if we had to google directions. We did not go to the spas or eat at the property restaurants. We cooked our own meals in the full kitchen and had full sized washing machine and dry in our villas as well.

Buckets of onsite activities for all of us, no one should get bored! Water slides coming to Town Centre soon, fishing on site (catch n release only) Mini golf, Tennis courts, arts and crafts, on site movie theater and soo much more.

Publix and Super Target are just down the road on Hwy 192, About 4 miles from Westgate. They are in malls across from each other...Publix on the right, Super target on the left.

Looking forward to going again!

Room Tip: Villas tend to have poor wifi connectivity.
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  • Stayed: January 2013, travelled with family
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2  Thank NorthernGypsygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 26 June 2013

We appreciate you taking some time to provide us with some feedback on your vacation experience. We apologize for the inconvenience of the WIFI not working. Just recently. We have been working with our internet provider on sight and have made changes and added servers on the property. We have received good feedback on the WIFI signal. We are glad to hear you and your family enjoy your stay on our property. We just added a comedy dinner show in our new restaurant Drafts. We been getting great feedback on the show. We look forward to having you stay with us soon.

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Reviewed 29 January 2013

My wife and I had a terrific villa within 5 minutes of the Disney property. We felt safe, it was clean and neat, and we really enjoyed playing tennis on the property. Check in and check out were quick and easy, the main lobby has plenty of information and we were able to purchase our Universal Studios tickets on site. There is plenty of parking as well.

Room Tip: As for an upgrade!
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  • Stayed: January 2013, travelled with family
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Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 14 June 2013

We thank you for taking some time to provide us with your feedback on your stay with us. We have three stations that are dedicated to selling theme park tickets and dinner shows attractions. We have the Disney Planning Center that sells all Disney attractions. The other stations focus on all other theme parks and all other Orlando attractions. We look forward to having you stay with us for your next vacation.

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Reviewed 28 January 2013

The 1 bedroom accommodation was beautiful. Unfortunately, the bed linens were dirty and the jacuzi has problems with its off/on button. We got it to work however, and enjoyed using it! Also,paying for internet access was unexpected and disappointing. For a high scale resort, I would not have expected that. As an Internal Interval exchange user, I also did not expect to be "pushed into" the breakfast timeshare sales program. We were told 90 minutes and the 90 minutes turned into 3 hours. We were told they would stamp our sheet when we were done - 3 hours later! All the perks that they said we would get for sitting through the presentation really meant nothing when we went to collect them. We were told we needed to sit through a PowerPoint presentation to get them, so we left. Timeshare presentation - never again!

Room Tip: We got a corner room on the 8th floor of a new building (6100.) It was quiet and well laid out. Ja...
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  • Stayed: January 2013, travelled as a couple
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1  Thank 289DJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 26 June 2013

Thank you for taking the time to give us your feedback. For the inconveniences your expereinced while staying with us, we greatly apologize. We strive for each guest and owner to have an excepetional vacation with us and we apologize that did not happen on this trip for you. We always welcome you back and we hope to see you soon to make your next vacation an amazing one.

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Reviewed 27 January 2013

If one stayed in the Westgate Town Center, I am sure it was very nice for all of the rooms are new and all the activities are in the area. Paddle boats, Putt Putt Golf, Bikes, pool parties etc. all in the town center. However, the Vacation Villa's, there is nothing there anymore. they don't even have the fountian going. I remeber when they gave you a bottle of wine, a rose and homemade banana nut bread in the rooms, customer service at the pools.The staff was very friendly and did anything and everything to make sure you were pleased with everything. Not anymore. The checkout clerk was very rude. The rooms are not updated and I find that very disappointing. That is the reason for the maintenace fees to update and maintain. It took 3-4 hours to get in a villa to meet our needs. My 89 year old mother was in the car all this time. The first unit had a cracked up sink, dark shower from an installed black shower insert. The vents dirty. Disappointed I have been going to Westgate for years. Never thought they would let their beginning growth go down and I never thought I would ever be disappointed with Westgate. There is more but not worth going into. However after the 4th villa that was an updated unit, it was very nice and the stay was relaxing. It makes me wonder how long it will be before they start letting the new units go. When they are able to build and grow more? I am glad I am not an owner. I would want to sell my unit and move on to the Vistana Resorts.

  • Stayed: January 2013, travelled with family
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Thank cjdisappinted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 28 June 2013

Thank you for your review. We apologize for the inconveniences you experienced while visiting with us. We do have a program in place where we place buildings down for preventive maintenance and also to upgrade the units if need be. We do usually go building by building. However, we are working on upgrading the Villas.
We do hope you were able to enjoy your stay aside from the inconvenience. Also, just as a future reference, once you make a reservation you can call the resort directly to put in a request for an upgraded unit and we will do our best to fulfill that request for you. Again, we thank you for your feedback and we hope you and your family can visit again as we will always welcome you back.

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Reviewed 26 January 2013

We enjoy our stay at westgate vacation villa. The room was nice. The service was on time and polite. The low point for me was not have complimentary Internet access. As someone who travels around the world I was disappointed about. Overall my wife and I enjoyed it.

  • Stayed: January 2013, travelled as a couple
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1  Thank Mongolia_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 26 June 2013

We are very pleased to hear you enjoyed your stay. We do apologize the internet was an inconvenience for you. Our Wi-Fi service is free for Westgate Owners as a perk of being an owner. If you're not a Westgate Owner, it is a small fee for internet service. However, we are pleased that your "room was nice" and that "the service was on time and polite". Our main goal is make sure each guest has an enjoyable stay, and it was our pleasure to provide that servive for you. We hope to see you again.

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Additional Information about Westgate Vacation Villas Resort & Spa

Address: 7700 Westgate Boulevard, Kissimmee, FL 34747-4630
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 64 Speciality Lodging in Kissimmee
Price Range: €86 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Vacation Villas Resort & Spa 3.5*
Number of rooms: 1024
Official Description (provided by the hotel):
Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more   less 
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Also Known As:
Westgate Vacation Villas Hotel Kissimmee
Westgate Villas
Vacation Westgate
Westgate Resort Kissimmee Fl
Westgate Vacation Villas Resort & Spa Kissimmee, Florida

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