Arrived after being swapped from sister resort, due to an issue with the villa there. We’d been moved without being informed prior to our arrival, so we had a long unnecessary drive before being transferred to regal oaks. This could have been avoided by a call or mail. Anyway....
The complex is clean, secure and well maintained.
We had a 3 bed condo with a hot tub. Very spacious and clean and great for a family relaxing after a day at the parks.
The location is great near the old town of Kissimmee and there’s plenty of eating places nearby, IHOP recommended for breakfast!
However, the 3 out of 5 is because we had none stop maintenance issues from the beginning ranging from the washing machine (not working for days), no lighting in certain areas, doors not locking and the hot tub not cleaned or operating correctly. All faults reported and the maintenance team were fantastic and fixed the problems as quick as possible.
However they should/could have a pre arrival inspection of each property to check everything is working. You don’t need issues when you’re out enjoying a holiday and you’ve paid good money.
Reception staff great on arrival but a tad unsure when asking for updates if he issues we had with maintenance.
Pool area with slides good but the staff around the pool are a tad ‘overly relaxed’ in their duties on the slides specifically, as we noted a few incidents with this when we were there.
P.s. take an extra tea towel with you as you only get one!!
We stayed in a three bedroom for a dance event at ESPN wide world of sport. It was a convenient location, less than ten minutes to facility. The condo was spacious and had a nice sized lanai with a hot tub. You have to go through a little ghetto(ish) area to get to resort but it's gated and seems safe. I would definitely book again.