We booked this property to host our children and grandchildren over spring break. The complex itself was well run and had very good security. However, the pool was too cold for this time of year and we were told the heater could not adjusted. The chairs near the playground were bolted so tightly to the cement that we were unable to even turn the chairs to face each other. The mattresses on the beds were so hard it made it difficult to sleep. This made for a long, uncomfortable week. After returning home, I noticed $60 had been withheld from my deposit on my credit card bill. I called the property manager to inquire why this had been done. He started yelling in the phone at me, accusing us of leaving graffiti in the bathroom and said he had filed a police report. I had no idea what he was talking about. After calling my daughter, I found out that our 6-year granddaughter had used shower crayon to copy the alphabet in the shower. Since it is soap crayon and washes off with water she did not bother washing it off knowing that it would be gone as soon as the cleaning crew arrived to clean and sterilize the shower. The manner in which the property manager choose to handle this situation was extremely rude, accusatory, unprofessional and above all unreasonable. He informed us that he had withheld the $60 of our deposit to cover damages. Damages caused by washable shower crayon...really? Thus, while we would rent at the complex again we would not ever rent anything that this man is managing. He is deranged and beyond ridiculous.