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Reviewed 31 October 2016

I reserved a King Suite and received a cramped double handicapped room instead. The bed was pushed against the wall so my husband had to climb over to get out. I was told that my reservation was a preference and that the room I reserved was not available. When I asked to speak to the manager, she told me she could move me to another room but was not the least bit apologetic. She also told me twice that she would get back to me about my request for compensation for the discomfort and inconvenience and then didn't. I called the Customer Service line and they tried to help. They told me that the general manager would call me and he never did. They obviously don't care about customer satisfaction. I will never stay with Choice Hotels again.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank ruthbordeaux
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QUALITY INN AND SUITES, Guest Services / Front Office at Quality Inn & Suites Kissimmee by The Lake, responded to this reviewResponded 2 January 2024



Thank you for taking the time to write your review.

On behalf of my team and myself, please accept our most sincere apologies for failing to exceed your expectations.

We have clearly failed to serve you to the best of our abilities. Please be assured that this will be rectified immediately and we will retrain our staff to better serve you and our valued guests in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2016 via mobile

We just needed a hotel for the night before checking into our hotel on Disney property. We hit traffic so we didn't get in until almost 2am. I called to let them know and it was no problem.
The hotel was easy to find. Check in was quick and easy. Our room was on the first floor with plenty of parking. We got a spot directly in front of our room. The room was plenty big and clean. The bed was comfortable but the sheets were very scratchy. Granted it was the middle of the night, but it was quiet even in the morning as people started their day. The shower was ok. The water got nice and hot but the water pressure was a little weak. The towels weren't nice and plush but they weren't too thin. The air conditioning got nice and cold after we adjusted it.
Breakfast left much to be desired. I didn't see anything hot, but when I went back I did see someone had eggs but I don't know where they got them from. I saw waffles, cereal, yogurt, and pastries. My OJ tasted like lemonade and I didn't drink it.
The pool area was nice but we didn't use it. There were vending machines outside by the stairs and pamphlets inside. There is plenty of shopping and dinning near by. The drive to magic kingdom was right around 20 minutes (less than 10 miles) so the location is great.

Date of stay: October 2016
Trip type: Travelled as a couple
4  Thank Mskaos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QUALITY INN AND SUITES, Guest Services / Front Office at Quality Inn & Suites Kissimmee by The Lake, responded to this reviewResponded 2 January 2024

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Kissimmee by The Lake.
We sincerely appreciate and value your feedback as a guest. Your comments will be shared with our team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2016

If your looking for someplace to sleep close to the attractions, then this will work for you. We stayed here on our last trip to the area, room was comfortable and close to shops and food, and right around the corner from Disney World.

Date of stay: February 2016
2  Thank John I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QUALITY INN AND SUITES, Guest Services / Front Office at Quality Inn & Suites Kissimmee by The Lake, responded to this reviewResponded 2 January 2024

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Kissimmee by The Lake.
We sincerely appreciate and value your feedback as a guest. Your comments will be shared with our team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2016

This property is pristine. The renovation paid off, and I will stay here every time I go to Orlando. Can't beat the location, price, cleanliness, value, amenities, linens, etc.
Not a single complaint about it- you will not be disappointed.

The icing on the cake is the staff- friendliest faces!!

Room tip: Three story building with outdoor - facing rooms. No central indoor corridor.
Date of stay: October 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Darlene B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QUALITY INN AND SUITES, Guest Services / Front Office at Quality Inn & Suites Kissimmee by The Lake, responded to this reviewResponded 2 January 2024

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Kissimmee by The Lake.
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our service.

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Reviewed 22 October 2016 via mobile

It's an ok motel but during my trip I've stayed in better motels for cheaper. They have done it up a little bit but I just had a bad experience maybe. My bed leg was broke so rocked all night but as we got in really late I could not be bothered to walk all the way round to change rooms and the room telephone didn't work. At 1am somebody tried to get in my room using the side internal door. Glad to leave this place to be honest xx

Date of stay: October 2016
3  Thank Michsh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QUALITY INN AND SUITES, Guest Services / Front Office at Quality Inn & Suites Kissimmee by The Lake, responded to this reviewResponded 2 January 2024

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Kissimmee by The Lake.
We sincerely appreciate and value your feedback as a guest. Your comments will be shared with our team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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