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“Perfect get-a-way!!!” 5 of 5 bubbles
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
Ranked #39 of 51 Hotels in Key West
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect get-a-way!!!”
5 of 5 bubbles Reviewed 4 March 2012

My wife and I have been coming to the "Casa" for 25 yrs plus. Perfect place to kick back and relax. If you can't relax here then you can't do it on your own. Mark and the group at the beach / water-sports are always on top of their game. Sun-Sun bar perfect place to watch the sun go down. Ocean view suites are perfect for what we want in a room. Expensive yes but paradise is. Kevin the property manager is great. Some of the European staff had a hard time with my Southern accent but not a problem.
Will be back next year and the next and the next-----
Doc W Nashville Tn.

Room Tip: Ocean View Suite
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,387)
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English first
Fairfield, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 March 2012

We booked our hotel reservations well in advance for our February vacation. 3 days before arriving to the hotel, we received an email informing us that we were given 1 king size bed. Considering we made our reservations for 2 adults and 2 children, this was obviously not going to work for us. After a few exchanges of emails, we were again informed that we will have 2 queen size beds in the room and that our problem was fixed. We also had requested an ocean view which we were told was also included in the room.

Coming from Connecticut and changing 2 plans, we arrived to Miami around dinner. After receiving our rented car and driving out to Key West, our children got hungry. So we made a quick stop to eat. Considering it was late at night, my husband called the hotel from Key Largo (where we stopped to eat) which is about 1.5 hours away by car, to let them know that we were on our way and we would be there in less then 2 hours. The person on the other side confirmed our rooms and said everything was fine.

Finally we arrived with our 2 children and tons of luggage to the Casa Maria at about 11.30 at night, extremly tired and fatigued from a long day of traveling.

What are we told?? ... "We gave your room to another family, sorry we are completely full, we do not have a room for you" !!!??? We were confused at first and angry later on. After a long argument with the person behind the desk, he decided to give us someone else's room who was no show so far. The room they gave us was over looking a parking lot and 2 full size beds rather then queen.

I was extremely disappointed with the treatment we got from a 4 star hotel. If we had not called 2 hours before, if we had not emailed each other 3 days before, maybe I can understand why they may feel the need to give our room to another family. BUT I certainly do not understand why would they choose to do that to us after so many notices and communications with the hotel staff?

I know airlines over book, but I never knew hotels do the same. I felt treated really badly and would advice anyone to watch out for a similar mix ups.

We love traveling as a family and to be honest, we NEVER had this type of problem any where in the US or else where in the world. This is a first for us!

I gave them 3 stars because this hotel has many fun activities for the children, which our twins enjoyed very much. Otherwise they deserve a 2 star!

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Nevin1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

We have stayed at this hotel two years in a row. It has the best beach in Key West. You can see some good sunsets there also. The staff goes out of their way to make your stay as pleasant as possible. Get the package deal that includes a fantastic breakfast buffet. The self serve waffle station is so popular, Muhammed had to step in to keep things under control. He saw that we had been waiting a long time so he made some waffles for us, and then another guest came by and she insisted they were hers! We were almost going to get in a fight - over waffles! Muhammed used his warm smile and settled everything down between us, and made waffles for her too.

Room Tip: Most of the rooms are ocean view. It could be a problem for some people that weddings occur on Satu...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank woodie2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plainview, New York
1 review
5 of 5 bubbles Reviewed 4 March 2012

We loved our stay at the Casa Marina, the staff is very attentive and they offer a level of luxury to everyone. A special thanks to Graham, Mark, Steven and Patrick for making our stay memorable and thanks for the papmering. We will be back.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clifton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 March 2012

My husband and I just returned from a fabulous stay at Casa Marina! The resort is beautiful and in a great location...within walking distance to Duval St. We loved our ocean front room. What set this resort head and shoulders above others we've stayed at was the friendly, helpful staff and the outstanding service they provided! Everyone made us feel so welcome and always asked how our stay was going and if there was anything we needed. I wish I could remember everyone's name, but thank you to Jafre and Patrick at the front desk, to Cliff the valet, to Vio our wonderful server at the beach and pool, Ryan our jet ski tour guide and of course all the "beach guys" (Mark, Jason, Patrick, et al) who made us feel like royalty setting up our beach chairs, bringing a daily complimentary beverage, ice water, cucumber slices for your eyes, Popsicles, etc!! They always had a smile and made us feel like it was a pleasure serving us. After my husband and I travel we say we will have to go back some day but haven't . This time is different...we are definitely going back to the Casa Marina next winter!

Room Tip: Second floor, ocean view
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
Price Range (Based on Average Rates): €€€€
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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