Kazi Ahmed/owner has still NOT returned our security deposit. As directed in the reservation instructions sent to us, we mailed our security deposit check for $799.38 made out White Ibis Inn, LLC and mailed it to the address he provided (125 Colson Dr-which is the property address) and NOT to the booking company (VR Connect). We checked out on time; took our trash (as well as the already filled trash cans when we checked in) to the curb; cleaned our dishes and picked up cigarette butts from his workers (bobcat crew) to ensure we would get our full deposit back.
The property was NOT ready at check-in (4PM on 10/19/2017). Following the hurricane we checked the status of our reservation. The Owner replied that the property was in perfect condition (even says this on their main website). However, even at 8PM Mr Ahmed and his staff were still stocking rooms, making beds and cleaning while we waited on the balcony/porch. We were the first to stay following the hurricane.
During our stay the Cable Co had yet to restore services so no TV, Internet or Phone. The Stereo did not work; none of the irons worked; no ironing board (we needed them to get ready for a wedding ceremony); coffee maker did not work. Rodent(s) in the kitchen enjoyed the can of nuts the owner provided as a welcome gift. The pool was not clean at check-in. The pool cleaning guy shows up on Saturday (10/21) and says there are two holes in the pool so there is nothing he can do. We did not get to use the pool during our stay. Smoke detector in the master bedroom was missing, the detector on the main floor started chirping. The caretaker was asked for a battery and we were told he would just replace the unit (he never did). The A/C in the main floor (yellow) bedroom was missing (had not been replaced from being damage during hurricane) so that room was brutally hot. The A/C in the upper bedroom did not work (needed a remote to operate).
When we complained to the booking company, the owner responded with lies. He said there were more people at the property then he knew about. We have the email showing the names and ages of every person that was on the property (12 names) as required during the reservation process. He said he did not know we were bringing our dogs. Again, we have the email showing that he was informed weeks before our arrival.
This house was perfect for our large family to stay. We used the whole property and Kazi was great to work with. We had perfect weather and we had a great time in the pool. I would recommend staying here as it's private and well placed in regard to traveling to Key West at night. Fun entertainment!
Kris and Adam both of our fabulous host were fantastic! When we arrived Kris was there to welcome us and made our check-in easy, answered any questions and any issues right away.
He even shared some guava and coconuts from the wonderful trees. This home was so beautiful the a large private estate! Everything we could have possibly needed was there - cooking supplies, stocked kitchen, and more!
Nice pool also with the spa. AC if you need it but being top floor unit we just left both of the sliders open all the time for an awesome ocean breeze. Nice French doors with balconies were amazing and romantic.
Two good sized TVs, but who watches TV in Paradise? Great value for such a good spot. Owners were amazingly helpful, even when we locked ourselves out. Super clean and well appointed. Nearby there are few restaurants, specially square grouper was the best. Highly recommend.
We loved both houses. Place was clean and very convenient to the keys!!! Pool was refreshing and relaxing. Definitely planning our next trip here to stay again. Chris the caretaker was a big help and a nice guy. The owner is very helpful and great to work with on scheduling and getting back to you with questions that you have about the keys or the house.
What a great place to stay with a group of friends. There is plenty of space and the owner is one of the nicest and attentive people you could ever meet. The ammenities are very comfortable and relaxing.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Families with young children|