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“Great pool view and pool service everything else dirty and lacking!”

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Crowne Plaza Hollywood Beach
Ranked #7 of 66 Hotels in Hollywood
Certificate of Excellence
Baldwinsville, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great pool view and pool service everything else dirty and lacking!”
Reviewed 29 March 2012

While the pool area was one of the best that I have seen the service and housekeeping at the Crowne Hollywood were both extremely lacking. On arrival I told the person at check in that we were 2 hours early and inquired about checking in. She was short and said we are full come back at 3. After asking a few other staff members we found that we could at least leave the bags with the bellman and have lunch by the pool. The service at the pool bar was the best in the hotel. The wait staff were friendly and attentive and Carlos gave us great local food recommendations. We were finally granted check in when I went up to the desk a bit after 2. We were put on the quiet zone floow which we usually love at the Crownes. This floor was not quiet as young babies and children were staying on this floor along with college students. The first glance at the room was nice. The view was not great but all in all it was a good room and smelled clean. As we settled in we realized that the fridge was sticky on the outside and the air vent was filthy. As the days went on it got worse. I accidentally burnt a bag of popcorn that first night and when our room was "cleaned" the next day the popcorn was left on the balcony where I had put it to get rid of the smell. We had to track housekeeping down to have them put it in their garbage so that we did not stink up the whole place. On the second night I saw someone with a robe and remembered that the website had said that robes would be in each room. I went to the front desk and asked for one and they responded with irritation that they would get housekeeping to find one and bring it up. I said never mind as I did not want to inconvenience anyone. On our third day I realized that while the bed was getting made and towels replenished the glasses were being left dirty in the sink without clean replacements, the fridge remained sticky, the vent was never cleaned, and the end tables were covered in dust. I had left $2-$5 tips each day with notes but received awful cleaning service and no thank you note which I have become used to in my travels. I put a finger mark on the night stand in the dust and thought that this would bridge the language barrier but to no avail. I called the front desk and they told me they would send the housekeeping manager, they never showed but the housekeeper who could not speak English arrived and we tried to point out what needed to be cleaned but she barely understood. Ultimately, we got new, clean drinking glasses, and the furniture dusted but the counters still had food on them, the sink had hair in it, and the air vent remained disgusting. Our car was also dented in the parking lot on our last evening and when we asked the staff if anyone reported hitting a car with their door the staff said no and then immediately responded with We're not responsible. We understood that but were just curious if anyone said anything or if their were cameras but we just kept getting "we are not responsible and call the police." This is the 2nd time I stayed at an IC brand in FL and had a bad experience. From now on I will be staying at the historic, well known hotels in S. FL which is a shame as I am a Platinum member and enjoy earning and using my points. I will say that the pool area and pool staff are impeccable and made our stay enjoyable.

Room Tip: Go to different hotel but crash this pool.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trista D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, 3 April 2012
Dear Trista D,

Thank you for taking the time to share this review with us. We would really appreciate it if we could discuss your stay with us a bit further. Please contact me at sales@cphollywoodbeach.com. Again, we appreciate your time and look forward to hearing from you.

Tana F.
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English first
Toronto, Ontario
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 March 2012

My husband and I stayed at the Crowne Plaza in Hollywood Beach for 4 nights in March 2012. It was a great hotel for the following reasons.
It is across the street from the beach. The hotel is good and comfortable with a nice pool area. The room was spacious. The room had a fridge and microwave which was very helpful to keep our water and beer cold. The bed was very comfortable.

The only compaints are that the bathroom was clean but worn. It would need some freshening up in the shower like some new tiles. As well, which is not really too much of a complaint while it is very hot outside, the lobby is very cold..

Overall this is a hotel I would highly recommend and I would definetely stay at again.

It is close to a great boardwalk in Hollywood Beach. It is about half an hour walk to it or a 5 minute drive.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MacFamily35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, 3 April 2012
Dear MacFamily35,

Thank you for taking the time to share your experience with us. We're so happy to hear how much you enjoyed the hotel and certainly look forward to welcoming you back the next time your in town from Toronto. Your recommendation for the bathroom tiles and temperature in the lobby will be escalated to our executive team. Thank you for bringing them to our attention.
We'll be looking forward to your return!

Tana F.
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Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 March 2012

We wanted to go to this area as we had not been to South Florida for many years and did not know were to stay as the area had changed over the years. We found the Crown Plaza which is nicely located between the inter costal, and the beach is just across the street. The location was great, walmart and anything else you need is close by. The room was clean and very well set up with a fridge, micro wave, sink area. The room was also a nice size. The service was very good, we only had a few questions and requests and all were met quickly. The desk staff was very attentive. Only draw back is the $16 / day parking fee, but this seems par for the area. WIFI was o.k. but weak in some areas. We enjoyed our stay and would go back any time we return to south Florida.

Room Tip: All rooms have balconies, ask for a floor high enough and facing South for the sunny side most of th...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunseeker176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, 3 April 2012
Dear Sunseeker176,

It's sounds like you've found your new home away from home! :)
We really appreciate you sharing such nice comments of our hotel and staff services. The charge for parking is a standard in the area but you would be happy to know that we are the least expensive. Thank you for bringing the Wi-Fi signal to our attention and we will certainly look into it.
Hopefully Sunseeker176, we will see you and your family soon!

Tana F.
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North Weymouth, Massachusetts, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 March 2012

We had some airplane vouchers about to expire, so I said "let's see what Hotwire gives us." Under $100/night and 4 stars? I'm in! We were not disappointed. The hotel is very close to the beach, but not *on* the beach, so if that's a requirement for you, this isn't your place. But if you like well-appointed rooms with great staff, good food, skilled bartenders and a gorgeous pool? This is the one. We got a screaming deal because of timing and season, but this place is easily worth double what we paid.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharondio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, 3 April 2012
Dear Sharondio,

Wow, talk about a deal! You definitely made that purchase at the right time :)
Seriously, thank you so much for sharing your review with us. We strive to make every experience as pleasurable as your stay with us was and it's always nice to get great feedback.
Keep us in mind the next time you need a vacation from MA! See you soon!

Tana F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caribbean
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2012

The staff members of the Crowne Plaza, Hollywood Hotel have got it right. They realize that it is all about the guest and about making them feel welcomed and catered to. The young valet was particularly courteous. The restaurant staff was friendly and went out of their way to ensure that I got my meal. The front desk allowed me to switch rooms without a hassle.
The location is ideal. Set beside the canal, it offers pleasant views. For conference goers, it offers conference facilities and is only short walk from the Westin where many conferences are also held. For sightseers, it is at a stop point for the sightseeing Trolley. For the fitness buffs, it offers a small gym and great jogging trails and for the shoppers it is only walking distance from Wal-Mart, Ross and Burlington and a short cab or bus ride from the Aventura Mall. It is next door to a seven eleven.
Overall the hotel was clean. However, the third floor could use some freshening up.

Room Tip: Rooms near the corners offer better views
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reviewer321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, 3 April 2012
Dear Reviewer321,

We love to hear that we've got it right!
THANK YOU for sharing such a kind review and your special mention of our valet and restaurant staff. We're so happy we were able to meet your needs while on business and hopefully you'll return, for a longer period next time. We appreciate the recommendation for the third floor and we'll certainly take care of it. Thank you again Reviewer21 and we'll see you soon!

Tana F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hollywood Beach

Property: Crowne Plaza Hollywood Beach
Address: 4000 South Ocean Drive, Hollywood, FL 33019-3010
Phone Number:
Region: United States > Florida > Broward County > Hollywood
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Hollywood
#6 On the Beach Hotel in Hollywood
#9 Business Hotel in Hollywood
#14 Family Hotel in Hollywood
#15 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
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Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza
Crowne Plaza Hollywood Beach Florida

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