We just returned home from a 5 day stay here. Had never been to Ft. Myers. I should have known something wasn't 'nice' when I walked into the office to register and get keys. An office staff person was 'arguing' with another customer about changing her room. The lady I dealt with, Carmen, couldn't have had any less personality. I have NEVER had such terrible customer service in my life. During the rest of our stay (and our room was clean and reasonably priced) the other staff seemed nice enough. When I went back in this morning to return our keys I talked with a man CSR who also had 0 personality/customer service. I asked for the papers that they had run my charge number on so I could rip them up and he said he couldn't do that. When he asked in the back if he could they said OK but he simply made ANOTHER copy and gave me the originals! I will not go back to the Outrigger - will try my luck somewhere else next time!
- Official Description (provided by the hotel):
- A tropical paradise is yours to discover here at The Outrigger Beach Resort! Located in picturesque Fort Myers Beach, our family-friendly hotel greets you with outstanding service and a vibrant Polynesian flair. Enjoy comfort, value, and good old-fashioned fun throughout the resort, from the 144 guest rooms to the two on-site restaurants and beachside Tiki Bar, which features live music daily. With the beach right on our doorstep, you and your family have plenty of fun things to do, like collecting seashells, sunbathing, water sports, or even watching pods of dolphins frolic in the warm Gulf waters! We also offer easy access to all the terrific activities and attractions of nearby Fort Myers, Naples, and Sanibel and Captiva Islands. ... more less
- Reservation Options:
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- Also Known As:
- Outrigger Beach Hotel Fort Myers Beach
- Outrigger Fort Myers Beach
- Fort Myers Beach Outrigger
- Outrigger Beach Resort Fort Myers Beach, Florida