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Reviewed 28 June 2017 via mobile

This hotel is conveniently located and has some four star amenities. Our breakfast was decent with friendly service. The mattresses (we had 2queens) were average. Linens and towels were very rough not soft or fluffy like a four star hotel. The toilets were very short and the door in the bathroom (rm 325) had worn veneer. Looked like an old Super 8.
Our pool was nice. The bar was reasonable and a good value. Enjoyed watching sports there.

Stayed: June 2017, travelled on business
Thank cynfis1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 30 June 2017

Dear Cynfis1956,
Thank you for your recent TripAdvisor review and for sharing your experience with us. We value every guest comment in our ongoing effort to make our property the very best it can be for our guests. We will certainly work on improving the areas you noted as under performing. Thank you and we hope to see you again in the future.

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Reviewed 28 June 2017 via mobile

The hotel is good for a moderately priced hotel . The front desk staff was efficient and kind. The rooms are nicely sized with coffee and a refrigerator . There is a desk to work with great outlets . The pool is outdoors. There is a nice club level for snacks and drinks. Parking is adequate and close . There is a mall with lots of restaurants within walking distance . Overall it was a clean hotel at a great price.

Stayed: June 2017, travelled on business
Thank laj2e7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 30 June 2017

Dear laj2e7,
We appreciate receiving your recent review of our property and were happy to learn you were pleased with your stay. It was also nice to hear that you enjoyed our Club Level lounge and the added extras we offer there. We hope you will come back and stay with us again soon. Until then, happy and safe travels.

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Reviewed 25 June 2017

We stayed at the Crowne Plaza in Ft. Myers twice last week. We spent one night, stayed in a different city and then went back to the Crowne Plaza. They kept our luggage while we were gone on our day trip to Key West and when wee came back, our luggage was waiting for us which was very much appreciated. Since we are IHG members, we were invited to attend a reception with half price drinks and free appetizers which were all delicious! We also went to a special IHG member breakfast that included yogurt, an assortment of muffins and breakfast bread along with milk, orange juice and fresh fruit! Everything was delicious!!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kellerchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 30 June 2017

Dear kellerchar,
Thank you very much for the wonderful review of your stay here at the Crowne Plaza Bell Tower Shops in Ft. Myers. We appreciate that you took the time to let us know that you had a great stay! We especially value the feedback of our IHG Rewards Club members and it was great hearing you enjoyed the Club Level lounge. We hope we will see you again and until then, happy and safe travels!

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Reviewed 12 June 2017 via mobile

This was our second stay at this place. We stayed there 2 summers ago and were enthralled with it. Last time the service was first rate. This time it was not excellent but was still satisfactory. The rooms are very clean and beautiful. Our room was not cleaned before 2 PM most days, which seemed very late. They didn't replace the bath mat towel after the first day. These are minor inconveniences in the big picture though. Lovely decanters of ice water are put out daily by the pool area. The pool is top notch- beautiful landscaping and lap lanes and a wAterfall. The rooms are very sound proof and the location is great with walking to a movie theater and shopping available.

Stayed: June 2017, travelled as a couple
Thank Dawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 14 June 2017

Dear Dawn N,
Thank you for returning to stay with us and for your recent review. We will work on tuning our service back up to what you experienced the first time. Thanks for letting us know. While we try to have all our rooms clean before 3pm, depending on occupancy we can sometimes run a little behind. Just call and request an early room cleaning the next time you are with us. Thank you again for your review and we hope to see you again soon.

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Reviewed 4 June 2017

I just wanted to give a shout out to the Front Desk Clerk named Sara. Sara is very professional and efficient. Sara always greets everyone with a smile and makes an extra effort when accommodating a question or request from a guest at the Hotel. Sara is a great addition to the staff and team at the Crowne Plaza, Fort Myers Bell Tower Shops. Because of employees like Sara, I will continue to stay at the Hotel upon my trips to Fort Myers.

  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank stevemoorelaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 14 June 2017

Dear Stevemoorelaw,
We were delighted to receive your recent review of the Crowne Plaza Ft. Myers and thank you for taking the time to recognize Sara at our front desk. She really is a special person and we will be certain to share your kind remarks with her. We look forward to seeing you again soon and wish you happy and safe travels.

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