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“Could be so much better....”

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Crowne Plaza Fort Myers at Bell Tower Shops
Ranked #12 of 59 Hotels in Fort Myers
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 July 2017

The room itself was clean and the breakfast is standard fare but the wait staff is friendly. The first night was fine although the sofa bed my daughter slept on was defective on one side. My husband had to rig it for it to work for her. The next day I left a tip and note in the room asking for extra towels and wash cloths and an extra blanket. The tip was taken but the note was ignored. I then later that evening called housekeeping to request the same thing. They never brought it. I then called down to the front desk to request it. Finally, a security guard brought it. The next day the room was not serviced despite putting the sign on the door and we weren't given an explanation as to why, nor an explanation. Also, the air conditioner makes a loud noise like a door opening every time it goes off. We first thought someone was coming in as we slept. Not sure what the problem is at this hotel but I would probably not stay here again with so many other choices in the area.

Room Tip: None really
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  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Antisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 4 July 2017

Dear Antisa,
Please accept our apologies for the many disappointments you experienced during your recent stay with us. We normally do a much better in making the stay of our guests an enjoyable one and demonstrating a much higher level of service and care. We will be reviewing your comments with the appropriate members of our team here to see we correct these issues and we thank you for bringing them to our attention. We do hope to see you again.

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40 - 44 of 784 reviews

Reviewed 28 June 2017 via mobile

This hotel is conveniently located and has some four star amenities. Our breakfast was decent with friendly service. The mattresses (we had 2queens) were average. Linens and towels were very rough not soft or fluffy like a four star hotel. The toilets were very short and the door in the bathroom (rm 325) had worn veneer. Looked like an old Super 8.
Our pool was nice. The bar was reasonable and a good value. Enjoyed watching sports there.

Stayed: June 2017, travelled on business
Thank cynfis1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 30 June 2017

Dear Cynfis1956,
Thank you for your recent TripAdvisor review and for sharing your experience with us. We value every guest comment in our ongoing effort to make our property the very best it can be for our guests. We will certainly work on improving the areas you noted as under performing. Thank you and we hope to see you again in the future.

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Reviewed 28 June 2017 via mobile

The hotel is good for a moderately priced hotel . The front desk staff was efficient and kind. The rooms are nicely sized with coffee and a refrigerator . There is a desk to work with great outlets . The pool is outdoors. There is a nice club level for snacks and drinks. Parking is adequate and close . There is a mall with lots of restaurants within walking distance . Overall it was a clean hotel at a great price.

Stayed: June 2017, travelled on business
Thank laj2e7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 30 June 2017

Dear laj2e7,
We appreciate receiving your recent review of our property and were happy to learn you were pleased with your stay. It was also nice to hear that you enjoyed our Club Level lounge and the added extras we offer there. We hope you will come back and stay with us again soon. Until then, happy and safe travels.

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Reviewed 25 June 2017

We stayed at the Crowne Plaza in Ft. Myers twice last week. We spent one night, stayed in a different city and then went back to the Crowne Plaza. They kept our luggage while we were gone on our day trip to Key West and when wee came back, our luggage was waiting for us which was very much appreciated. Since we are IHG members, we were invited to attend a reception with half price drinks and free appetizers which were all delicious! We also went to a special IHG member breakfast that included yogurt, an assortment of muffins and breakfast bread along with milk, orange juice and fresh fruit! Everything was delicious!!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kellerchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 30 June 2017

Dear kellerchar,
Thank you very much for the wonderful review of your stay here at the Crowne Plaza Bell Tower Shops in Ft. Myers. We appreciate that you took the time to let us know that you had a great stay! We especially value the feedback of our IHG Rewards Club members and it was great hearing you enjoyed the Club Level lounge. We hope we will see you again and until then, happy and safe travels!

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Reviewed 12 June 2017 via mobile

This was our second stay at this place. We stayed there 2 summers ago and were enthralled with it. Last time the service was first rate. This time it was not excellent but was still satisfactory. The rooms are very clean and beautiful. Our room was not cleaned before 2 PM most days, which seemed very late. They didn't replace the bath mat towel after the first day. These are minor inconveniences in the big picture though. Lovely decanters of ice water are put out daily by the pool area. The pool is top notch- beautiful landscaping and lap lanes and a wAterfall. The rooms are very sound proof and the location is great with walking to a movie theater and shopping available.

Stayed: June 2017, travelled as a couple
Thank Dawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this reviewResponded 14 June 2017

Dear Dawn N,
Thank you for returning to stay with us and for your recent review. We will work on tuning our service back up to what you experienced the first time. Thanks for letting us know. While we try to have all our rooms clean before 3pm, depending on occupancy we can sometimes run a little behind. Just call and request an early room cleaning the next time you are with us. Thank you again for your review and we hope to see you again soon.

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Additional Information about Crowne Plaza Fort Myers at Bell Tower Shops

Address: 13051 Bell Tower Dr, Fort Myers, FL 33907-5927
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Fort Myers
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Fort Myers
#6 Business Hotel in Fort Myers
#11 Family Hotel in Fort Myers
#13 Romantic Hotel in Fort Myers
Price Range: €100 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Fort Myers at Bell Tower Shops 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Crowne Plaza Fort Myers Hotel is adjacent to the Bell Tower Shops where you are at the heart of Fort Myers with upscale shopping, dining and entertainment within close walking distance. The hotel offers free WI-FI, updated fitness center featuring Precor equipment, free business center with remote from room printing capability, female traveler rooms and upgraded Club Floor. Guest rooms now feature 4 power outlets bedside for charging and 8 oulets on the desktop for charging phones, laptops and electronics. Female traveler rooms feature ultra high power hair dryers, flat irons, make up remover, yoga mat and yoga DVD as well as added bath amenities. The Crowne Plaza location is central to Fort Myers, Cape Coral (5 mi), Naples (15 mi)and the beaches of Fort Myers, Sanibel and Captiva Islands (9 mi). The Bell Tower shops offer numerous upscale shopping experiences including such stores as Chico s, Talbots, Jared's Jewelry, Victoria s Secret, Bath and Body Works and Jos A Banks and The Fresh Market. Enjoy dining at one of the many unique flavors that the Bell Tower Shops offers such as Cru, Bistro 41, World of Beer, Blue Pointe Oyster Bar, T.G.I Fridays and Cantina Laredo. The Fresh Market features the finest gourmet foods, wines and beers. While in Fort Myers, visit the Thomas Edison/Henry Ford Winter Estates. The Crowne Plaza Fort Myers Hotel is located near the Boston Red Sox(JetBlue Park) & Minnesota Twins (Lee County Sports Complex) Spring Training facilities. Shoeless Joe's Sports bar located in the hotel is the best place to watch a game, and enjoy family fun and great food. The hotel Club level offers extra privacy and comfort. With over 10,000 square feet of meeting space our meeting planners and culinary team can handle all your meetings. ... more   less 
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Also Known As:
Crowne Plaza Fort Myers At Bell Tower Shops Hotel Fort Myers
Fort Myers Crowne Plaza

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