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Traveller rating
1,076
187
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All reviews north tower front desk the mexican restaurant resort fee easy access to the beach fort lauderdale beach ocean view beautiful hotel pool deck per day valet parking iris nelson simpson jake tinto shutters
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Reviewed 1 March 2020

This place has to be the best. From the moment we checked in with JahSenya, she was able to attend to our every need. Rooms are spacious and comfortable. The bridge over to the beach was the best part. We will return soon enough.

Date of stay: February 2020
    • Value
    • Rooms
    • Service
Thank anniemay732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierEch, Hotel Manager at The Westin Fort Lauderdale Beach Resort, responded to this reviewResponded 2 March 2020

Dear anniemay732,

Thank you for your valuable feedback! We are pleased to hear that you enjoyed your stay with us and that our staff went above and beyond to create a memorable experience for you. We will certainly share your kind comments on Jah'Senya directly!

It was a pleasure having you with us and we are looking forward to welcoming you back to our property once your travels bring you to Ft Lauderdale.

Best regards,

Xavier - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020

All the staff at the hotel went above and beyond. Especially Judy at the pool!!!! Anything you needed they would get for you. I was there for business but will go back again for pleasure!! Loved the place.

Date of stay: March 2020
Trip type: Travelled on business
Thank Molly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierEch, Hotel Manager at The Westin Fort Lauderdale Beach Resort, responded to this reviewResponded 2 March 2020

Dear 615mollyp,

Thank you for your valuable feedback! We are pleased to hear that you enjoyed your stay with us and that our staff went above and beyond to create a memorable experience for you. We will certainly share your kind comments on Judy directly!

It was a pleasure having you with us and we are looking forward to welcoming you back to our property once your travels bring you to Ft Lauderdale.

Best regards,

Xavier - Hotel Manager

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Reviewed 29 February 2020

For starters, the property was so gorgeous, it was our honeymoon and the staff was amazing. Steffany was able to upgrade us into an ocean view room and we loved the complimentary drinks for our honeymoon . We delightfully enjoyed our stay here . To conclude , we will definitely be coming back!

Date of stay: February 2020
    • Value
    • Rooms
    • Service
2  Thank Bellaishere7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierEch, Hotel Manager at The Westin Fort Lauderdale Beach Resort, responded to this reviewResponded 29 February 2020

Dear Bellaishere7,

Thank you for your valuable feedback! We are pleased to hear that you enjoyed your honeymoon with us and that our staff went above and beyond to create a memorable experience for you. We will certainly share your kind comments on Steffany directly!

It was a pleasure having you with us and we are looking forward to welcoming you back to our property once your travels bring you to Ft Lauderdale.

Best regards,

Xavier - Hotel Manager

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Reviewed 28 February 2020

I have stayed at the Westin before and always enjoy my stay however there were three people this time that went above and beyond the usual exceptional service they provide. They were exceedingly busy but s”Storm” at the front door was fantastic with a great attitude and really helps when things are busy. Robert the front desk manager understood how important a couple requests I made on this particular trip were to me and worked to make that happen which I think him for greatly. And finally I’m sure they very rarely get an add a boy but “Jake” over at the beach who handles getting the chairs set up and umbrellas etc. is exceptionally friendly and always ready to go the extra mile to make sure you’re comfortable. Thank you to the whole staff and especially these three people.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Mytrips5050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierEch, Hotel Manager at The Westin Fort Lauderdale Beach Resort, responded to this reviewResponded 28 February 2020

Dear Mytrips5050,

Thank you for your valuable feedback! We are pleased to hear that you enjoyed your stay with us and that our staff went above and beyond to create a memorable experience for you. We will certainly share your kind comments on Storme, Robert and Jake directly!

It was a pleasure having you with us and we are looking forward to welcoming you back to our property once your travels bring you to Ft Lauderdale.

Best regards,

Xavier - Hotel Manager

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Reviewed 28 February 2020 via mobile

When it is 40 degrees outside, no guest should want to enter their hotel room to discover the cold air blowing from the air conditioner set to 50 and the absence of any heat. The result of a call to complain to the front desk: well, you can have some more blankets. I literally am warming my room by running the hot shower and the hair dryer.

And while I am at it, look at the color of the water coming from the shower. It is urine yellow.

I had to check the Tripadvisor reviews to see if I am crazy. Apparently, there is something wrong with me because everyone seems to love it here. Already can’t wait to leave!

Date of stay: February 2020
Trip type: Travelled on business
1  Thank asbellmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XavierEch, Hotel Manager at The Westin Fort Lauderdale Beach Resort, responded to this reviewResponded 28 February 2020

Dear asbellmd,

Thank you for your valuable feedback. We regret to learn that you are not satisfied with your stay and would like to apologize for not meeting your expectation.
Our air conditioning is set to 70 degrees. We are sorry if your room was an exception to this standard. We will certainly share your feedback with the appropriate management team for further review on the back end.
The water in south Florida has a yellow tint due to natural tannin in the water. It is perfectly safe to use as well as to drink.

Best regards,

Xavier - Hotel Manager

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