Ordered take out as I was staying at the Omni and it was graduation weekend. 30 min roundtrip travel time to get food. Once I got it back to the room my cheeseburger was raw, not pink...literally RAW!. Called manager to tell him and sent email to him with pictures, didn't want to drive another 30 min so I agreed to get gift card from him the next day on my way back to NC. Let him know it was the last day of my vacation. When I arrived the manager I talked with was not there, he did leave me a gift certificate but to be used at FL location. I don't live or visit FL....which I told him.