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Reviewed 29 November 2017 via mobile

The resort is nice and located close to a private beach. The booking said I would have the gulf view but they should make it clear and mention that it’s a partial gulf view. Also the resort claims free shuttle services around Destin but they were cutting down on shuttle service hours on weekends just to save money. They should have cleared these things to customers prior to bookings. I would have stayed at another hotel and driven to places. Although Greg was really good for the one time we did use the shuttle. Also the resort fee included some beach rentals but when we went to use them the rental guy said we can only use them till 3pm as there is a wedding on the beach after that and they don’t want anyone kayaking or paddle boarding in the back. Again, the resort should have mentioned those details to us and I would have stayed somewhere else as the resort fee was a rip off.

Stayed: November 2017, travelled as a couple
2  Thank 44444sd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at The Henderson - A Salamander Beach & Spa Resort, responded to this reviewResponded 5 December 2017

Dear 44444sd,

Thank you for being our guest to The Henderson, and for taking a moment to complete a review of your experience. We appreciate your feedback regarding your stay to assist in our approach of our service to you, our guest. Our reservations process looks to better describe our room views with information that will assist in your decision of where to stay- as we are set back from the Gulf - our Gulf view is westward facing off the building over the state park.

Free shuttle service within a 5 mile east-west route of the resort is available year-round, and hours of operation do vary season to season. Currently, during our off-season, the hours are from Noon-8PM. We are glad to take your request for scheduled service outside these hours to accommodate as possible with our guest services, in advance. You are absolutely correct that this information ought to have been shared prior to arrival, along with your room view clarification. Our team is working to provide the training so we may better be at the service of our guests and address your concerns.

As for our rentals, we would be obliged to assist you further and be in contact directly regarding your experience. Unfortunately, we have found it very difficult to identify your guest profile to reach out personally, and we invite you to contact our office at 850.424.4404. We cater to many beach weddings, and look to serve both our wedding guests and hotel guests with the exceptional service. I apologize that all of our rental services were not available to you to enjoy, and have connected with our teams to address how we can improve our processes going forward.

I do hope you will be in touch.

Sincerely,
J. Busch

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Reviewed 22 November 2017

Great hotel for hosting a conference or retreat with your organization. Excellent food friendly staff and very modern rooms. A great property. Also an excellent beach front venue for ocean views, sunsets and powdery white sand.

Stayed: November 2017, travelled on business
Thank bclark2696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at The Henderson - A Salamander Beach & Spa Resort, responded to this reviewResponded 26 November 2017

Dear BClark,

Thank you for your review, and for being our guest to The Henderson. I am pleased to read your response from your recent visit for a conference held at the resort knowing it was successful for this business gathering and had an element of retreat for those attending. Being that the resort is not only located bordering a state park which lends itself to a quieter and beautiful scenery in Destin, but also that the decor, service, and culinary achievements all combine to make for a complete package in selecting a location along the gulf coast for your company or organization's event.

We aim to provide this for each and every visitor walking through the entrance of The Henderson, and it is always a pleasure to welcome you back again.

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Reviewed 16 November 2017

Architecture, layout, food and spa are unequaled ANYWHERE. Only thing that tops it is the Henderson staff. They are incredibly professional yet warm and friendly. Great blending of old fashioned southern hospitality with 5 star (or higher) facilities. Look forward to our next visit!

Room Tip: Gulf view rooms are incredible but I am sure there are no bad views!
  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Will W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at The Henderson - A Salamander Beach & Spa Resort, responded to this reviewResponded 19 November 2017

Dear Will W.,

Thank you for being our guest to The Henderson and providing your review. May a visit first visit to The Henderson be the beginning of many more while visiting the Gulf coast!

It is a true pleasure to read that the resort's architecture, layout, food, and Salamander Spa were met unequaled; especially within the vicinity of our region when looking for a destination along the coast. Thank you for your recommendations to other travelers of our Henderson Staff's exceptional service. We look to provide attentive, professional, and good old southern hospitality at each turn while visiting The Henderson.

We look forward to your return as our guest!

Sincerely,
Jim B.

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Reviewed 15 November 2017

Gorgeous accommodations. Friendly staff. Amazing spa. Private beach. A large adult only pool for relaxation and family pool with lazy river when you want more activity. The fitness center is state-of-the-art. The rooms are plush and spa-like. Must experience the sunset on the veranda! Breathtaking.

Stayed: November 2017
1  Thank 894moniquem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at The Henderson - A Salamander Beach & Spa Resort, responded to this reviewResponded 17 November 2017

Dear Moniquem,

It is a pleasure to welcome you to The Henderson and find your review. We are please to read that your visit was well served at a Great Resort! We always aim to provide friendly, professional service to our guests to make the most of your visit to the Gulf Coast.

Thank you for joining the many travelers that are discovering The Henderson on the Emerald Coast! We welcome your back, and appreciate your feedback, always, as our guests to ensure we continue to live up-to and better, exceed our guest's expectations.

We will look forward to return to The Henderson.

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Reviewed 14 November 2017 via mobile

Beautiful resort and super attentive staff! Rooms are nicely appointed with spa type bathrooms. Pools are so nice with an area for adults only and a separate family area. Restaurant and bar were top notch. The staff is very friendly and willing to help with whatever is needed.

Stayed: November 2017, travelled on business
1  Thank Pam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, Manager at The Henderson - A Salamander Beach & Spa Resort, responded to this reviewResponded 16 November 2017

Dear Pam,

Thank you for being our guest during your first trip to the Florida panhandle. What a pleasure to have you as OUR guest, at The Henderson, for your first visit along the lovely Emerald Coast! Our team is truly pleased to receive your review and feedback from your stay. It would be a pleasure to welcome you back the next time you are near...and we hope that the Destin coastline may have made a solid impression for your return to the area for another travel choice.

We are at your service, Sincerely, Jim B.

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