First, I would like to say that I have worked the last 12 years in the hospitality industry… so please understand that I am VERY judgmental when it comes to customer service and hospitality services while I am on vacation!!! However, this is the first review that I have ever taken the time to submit on Tripadvisor….
Checking into the room:
Upon check-in, the operations manager (Joe) understood our exhaustion from such a long drive, and he was kind enough to check us in earlier than the normal check-in time. We couldn’t have been more pleased with the service provided upon check-in!!! When entering the room, I was pleasantly surprised at the size and cleanliness of the room. I was expecting a microwave and a small fridge, but was not expecting a recliner and a small dining table! It made the room so much more comfortable just having those two little extra things! When our heads hit the pillows, we were out like a light! The bed was extremely comfortable – we woke up with no aches or pain, and even discussed possibly buying a mattress like that at home.
Food: We had the chicken finger appetizer – which was good, and the “Steak Dinner” for $13.95. We were not expecting the steak to live up to being the “Best steak in town” but let me tell you, it was just as good as going to any Longhorn or Outback, quite possibly even better – especially for the price. The steak was served with a side of garlic potatoes and veggies – the only thing I suggest is maybe a little less garlic in the potatoes, other than that, VERY happy with the food!
Service: There was one person by the name of Tim, running both the dining area and the bar…. It wasn’t very busy, but he was excellent! He was multi-tasking like there was no tomorrow and could keep up with the best of them! I was very impressed!
Not very crowded – this in my opinion was nice! After dinner we came back with friends to play darts for the evening. We had a blast, and again Tim was there to serve us and he did a great job keeping up with us! However, the manager from early that morning should be commended as well because to my surprise - at least 12hrs later, he was still there working, only this time assisting Tim in the restaurant area. I thought that was GREAT to see a manager staying so late, and pitching in when/where needed.
So, in conclusion… The service, cleanliness, food, entertainment, etc… overall – this place was Excellent, and WELL WORTH the visit!!! We WILL definitely return next year! Thank you guys for making our stay a good one!
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- Also Known As:
- Best Western Deltona Hotel Deltona
- Deltona Best Western