I knew going here that it wasn't your usual Hilton...but being Daytona I also didn't expect a 5 star anywhere. It was an ok hotel. Every day there were no towels for the pool. When you try to get help the girls at the desk take a break from talking to each other to either explain they have called and can't do anything about it or once they suggested I file a complaint with the front desk. Room was nice..but don't think its a balcony. Its a door you can open and sit inside - we were surprised at this expected a balcony but it was fine we had a good view of the ocean.
Front desk not very helpful...mostly just like take a number and wait when you check in. Then heres your key. Not welcoming for the first impression.
Stand out service came from Alan D (resort services ambassador) whom actually took the time to stop us as we passed by and ask us each time if we were ok - he works in the front lobby) When I told him about the towels. He again took the time to handle it himself by going down to laundry and getting the towels himself...this is what "Hilton" represents every where else I have ever been so kudos to him as his services is what gets this hotel to a 3 - if they had all been as hospitable...a 4 would be a definite. Only not 5 as the hotel gets its wear from being a beach resort. but 3 it is because without Alan 1.5 for a roof over my head.
Oh the location is good. Lots in walk-in distance
- Official Description (provided by the hotel):
- The Hilton Daytona Beach Resort/Ocean Walk Village is located in the heart of the 'World's Most Famous Beach'. Our resort offers seven onsite restaurants and lounges, a full service spa, two outdoor pools, whirlpools, fitness center and 60,000 sq/ft. Of event space. You will enjoy our proximity to great local attractions and a variety of entertainment options at walking distance from our hotel. Make sure to visit the Ocean Walk Shoppes, Daytona Lagoon Waterpark, Daytona International Speedway, LPGA International or enjoy festivals at the Daytona Beach Bandshell - featuring outdoor Summer concerts and fireworks every Saturday from Memorial Day through Labor Day. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Daytona Beach / Ocean Walk Village Hotel Daytona Beach
- Hilton Daytona Resort