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Reviewed 3 weeks ago

I have stayed at the Plantation many times but this time was the pits. I don't think they had recovered from Hurricane Irma. The elevator was musty and smelled bad. They really need to upgrade this property or it will fail. On the bright side the food was great and we received extraordinary service form Shelly at the outside bar, Alexandra in the dining room and Michael & Patty at the inside bar. The property itself however needs help.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, Guest Relations Manager at Plantation on Crystal River, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Thank you for taking the time to complete our online survey, we appreciate your feedback. We have begun several renovation projects throughout the resort starting with the ground floor rooms getting patios, the new wood floors, the wonderful new outdoor seating area for the West 82 Grill, the fun new sports bar theme for the 19th Hole Pro bar, we just installed new RFI door locks on all our guest rooms, as well as a convenient new towel dispensing machine on the pool deck. Plus there are still many more fantastic plans still in store for our beloved resort, such as new furniture in the guest rooms, updated flooring in the common areas, and hopefully microwaves in all the guest rooms as well! I will share the information you provided with our design team, thank you for your patronage and we look forward to providing you with superior service and accommodations!

Kind Regards,
Sandra Whitesell
Guest Service Manager
The Plantation on Crystal River

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had a fantastic (albeit chilly) time here! We had a blast with the manatee tour! Captain John and Captain Ross were amazing, fun and knowledgeable! November 15 is the first day of manatee season. We had an enjoyable boat ride, saw a few manatees and headed back. The hotel staff is so pleasant and helpful. It’s an adorable little resort. We would 100% come back!!

Date of stay: November 2018
Trip type: Travelled with family
Thank peache80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, Guest Relations Manager at Plantation on Crystal River, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Thank you so very much for taking the time to complete our online survey, we truly appreciate your feedback, and have shared your kind words with our staff. We are very pleased that you and your daughter enjoyed your recent stay with us as well as the manatee snorkel adventure. Our goal is to provide a fun family friendly environment with plenty of amenities and activities for guest of all ages to enjoy in a relaxed old Florida atmosphere with all the southern charm this area is known for. We hope to see you again soon!

Kind Regards,
Sandra Whitesell
Guest Service Manager
The Plantation on Crystal River

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My wife and I have stayed at the Plantation several times over the years for special occasions. Since it had been several years since we stayed there we decided to celebrate my wife birthday this year. We arrived around 2 and inquired about early check in but the front desk staff abruptly told us check in is 4. No big deal except the front desk attitude stinks and is not customer friendly. Beyond that the facility is showing its age. While the room is clean except for the cockroaches in the bathroom, it is pricey for being very average. On top of that is the fact they now have a resort fee that is added with out up front notice as you make reservation.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank flbirdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, Guest Relations Manager at Plantation on Crystal River, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Thank you for taking the time to complete our online survey, we appreciate your feedback. I apologize that the front desk staff was not friendlier and will address this with all of the staff. Our resort fee is disclosed at the time the reservation is made, on the confirmation you receive for the reservation, and is again mentioned at check in. The resort fee covers all the amenities we provide such as the pool & hot tub, wifi, parking, 9holes of lagoon golf, driving range, putting green, tennis, pickle ball, billiards, card room, foose ball, air hockey, several board games, volley ball, bachi ball, badminton, croquet, horse shoes, giant chess, giant checkers, as well as our 24hr fitness center. We have begun several renovation projects throughout the resort starting with the ground floor rooms getting patios, the new wood floors, the wonderful new outdoor seating area for the West 82 Grill, the fun new sports bar theme for the 19th Hole Pro bar, we just installed new RFI door locks on all our guest rooms, as well as a convenient new towel dispensing machine on the pool deck. Plus there are still many more fantastic plans still in store for our beloved resort, such as new furniture in the guest rooms, updated flooring in the common areas, and hopefully microwaves in all the guest rooms as well! I will share the information you provided with our design team, thank you for your patronage and we look forward to providing you with superior service and accommodations!

Kind Regards,
Sandra Whitesell
Guest Service Manager
The Plantation on Crystal River

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Beautiful resort right on the river. Many amenities right at the resort. Snorkle, sunset cruise, pool, hot tub, gym, restaurant and spa to name a few. Wonderful staff, helpful and informative.they are building a kiddy pool and slash area. Food was delicious. 5 Star.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank brp6926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, Guest Relations Manager at Plantation on Crystal River, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Thank you so very much for taking the time to complete our online survey, we truly appreciate your feedback. Our goal is to provide a fun family friendly environment with plenty of amenities and activities for guest of all ages to enjoy in a relaxed old Florida atmosphere with all the southern charm this area is known for! We hope to see you again soon.

Kind Regards,
Sandra Whitesell
Guest Service Manager
The Plantation on Crystal River

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our experience at this hotel was very bad and we would not recommend it to anyone. This hotel is in serious need of updating, cleaning and customer service training. Waterfront is way below expectations and the patios are awful. Their idea of a garden room is a view of the parking lot. We will never stay here again and it was a HUGE disappointment.

Date of stay: November 2018
2  Thank Cosmopolitan752014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, Guest Relations Manager at Plantation on Crystal River, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Thank you for taking the time to complete our online survey, we appreciate your feedback. We have begun several renovation projects throughout the resort starting with the ground floor rooms getting patios, the new wood floors, the wonderful new outdoor seating area for the West 82 Grill, the fun new sports bar theme for the 19th Hole Pro bar, we just installed new RFI door locks on all our guest rooms, as well as a convenient new towel dispensing machine on the pool deck. Plus there are still many more fantastic plans still in store for our beloved resort, such as new furniture in the guest rooms, updated flooring in the common areas, and hopefully microwaves in all the guest rooms as well! I will share the information you provided with our design team, thank you for your patronage and we look forward to providing you with superior service and accommodations!

Kind Regards,
Sandra Whitesell
Guest Service Manager
The Plantation on Crystal River

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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