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All reviews full kitchen across the street no elevator pool area private beach free bottled water clearwater beach quality inn k cups within walking distance nice pool living area front office great place to stay coffee maker ihop dishwasher
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Reviewed 17 September 2018 via mobile

To call this place a hotel is stretching it. Although the rooms are “suites” basically it’s a motel. The place was clean, a good value. The staff was polite and courteous. The living area could be a little smaller for the amount of furniture in it which was one couch. For a unit that sleeps 4-6 there’s only a small table with two chairs. Nice size kitchen with granite countertops. The bedroom had two queen size beds but no closet. A small closet was located in the small bathroom. The bed was comfortable but the pillows were the hardest foam pillows I have ever had. Not good. They did not have any feather pillows. The pool area is nice and tropical like. It looks bigger in the pictures. This place is not on the beach as it appears in the photos either. You have to walk down the street and in between two hotels to access the beach. The TVs were no namers and were slow to change channel and had no guide or channel list provided. The section of the beach at this end of Clearwater Beach is pretty rocky so some hotels don’t even have a beach. I was not impressed. I have heard a lot of hype about how beautiful the beaches are here. The sand is very powdery soft. There are a lot of tiny shells for about 10 feet as you enter the water. There’s also a lot of seaweed. The resort itself is quiet and a value for the money. No bar, restaurant, hot tub or fitness room. I liked the complimentary water and coffee in the lobby. They serve free cookies in the afternoon. The towel policy is a little goofy. They’ll charge you $10 a towel if you don’t return them by 10 pm. No housekeeping unless you’re there mote than 4 nights.

Stayed: September 2018, travelled with family
Thank Norma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeS9905, General Manager at Coconut Cove All-Suite Hotel, responded to this reviewResponded 17 September 2018

Norma,

Thank you for the comments. I'm sorry that the beach and the hotel did not match up to your expectations. Usually when guests stay with us and notice all of the upgrades they have a positive reaction. We like to think our 500 square feet of living space with full kitchens and over size bathrooms with full granite are upgraded rooms, but we are always open to suggestions.

We are also sorry if you thought the hotel was on the beach. We try to make it very clear that we are not on the beach, but we do offer private beach access at our two sister hotels. We will certainly look at better ways of communicating this to our guests. We will also make sure that the third party that you booked through is clear when communicating this to their customers.

Thank you for allowing us to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

Awesome customer service. The price was very good compared to the other properties I compared. Across the street is a private beach. On 9/15 the beach was protected from all the dead fish that were washing up on the public shore. It was nice to have Tropix, the bar right there on the beach.

Stayed: September 2018, travelled as a couple
Thank erinh54805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeS9905, General Manager at Coconut Cove All-Suite Hotel, responded to this reviewResponded 17 September 2018

Erin,

Thank You! We are very pleased to hear that you were well taken care of by our team. Our goal is to have every guest come away with that same feeling that you experienced.

The beach bar at our sister hotel is a great place to grab a drink and enjoy our small private beach. A little hidden gem amidst the hustle and bustle.

Thank you for allowing us to serve you during your visit. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Staff and general area was nice, pool area was nice too. Good location. Room could use some attention, carpeting was considerably worn in areas and bedroom area circuit breaker tripped multiple times in two day stay.

Stayed: September 2018, travelled with family
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeS9905, Manager at Coconut Cove All-Suite Hotel, responded to this reviewResponded 11 September 2018

Jason,

Thank you for sharing your experience. We appreciate the comments and we are addressing your concerns. The flooring is our first priority and we should be resolving this issue in the coming months.

We will call in an electrician to check on the circuity breaker as this is an unusual occurrence. We wish everything could be perfect all the time, but unfortunately in this business things do come up from time to time.

We will be sure to share your thoughts with our team during our next guest experience meeting.

Thank you for allowing us to serve you during your two day get away.


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Reviewed 4 September 2018 via mobile

Suites are good size. Pool area is a little oasis. Fuss free access to beach across the street. Water/coffee/cookies/towels included in daily fee. Right next to Gondolier restaurant which does a good breakfast. Next to SurfStyle! Next to the Donut Experiment. Next to well stocked mini supermarket. Free parking. Hilarie in reception offered the BEST customer service and it was a pleasure to speak to her every day. Would definitely return.

Stayed: August 2018, travelled with family
1  Thank SMD1881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike S, General Manager at Coconut Cove All-Suite Hotel, responded to this reviewResponded 5 September 2018

SMD,

Awesome! We are very pleased to hear that you enjoyed your visit. We will share your experience with our team during our weekly guest service meetings. We utilize every bit of feedback to help improve in every possible way.

We are very fortunate to have Hilarie with us and I will make sure to recognize her for her performance.

Thank you for allowing us to serve you and we hope we will have the opportunity again in the future.

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Reviewed 3 September 2018 via mobile

Fancy it ain't. Exclusive? Not. No room cleaning. No frills. No ocean view... A 5 nonetheless! Stellar customer service. Authentic good folks... Easy access to the beach, cute food market, donuts, and family friendly restaurants - and liquor store. Pleasent place for folks looking for simple family beach experience. (Beach is an alcove, not open ocean. Perfect for kids.)

Stayed: September 2018, travelled with family
1  Thank Sightseer811910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike S, General Manager at Coconut Cove All-Suite Hotel, responded to this reviewResponded 4 September 2018

Thank You! We will take a solid 5 every chance we get. We are glad that you enjoyed the service and the location. All we ever want is for our guests to have an enjoyable and relaxing time.

We will share your review with our team as they are always eager to hear the feedback of our guests. Thank you again for staying with us and taking the time to review the property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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