We travel to Florida a couple of times a year. We love stone crab and found that Trulucks has a Monday night special. We booked ahead of time and the manager called to confirm. Upon our arrival we were harassed by the hostess for not having a reservation. While there, the manager recalled confirming it with us. The incident caused embarrassment in front of other patrons waiting to be seated. This eventually led to a disagreement between me and my wife who left the restaurant. After speaking to the manager and a number of phone calls and emails, we were contacted and offered a gift card by mail. The gift card never arrived and we believe it was done to placate us and to prevent senior corporate management from disciplinary action against the staff. Needless to say we were very disappointed . We recommend if booking with them to have them confirm by email. They obviously overbook on the crab special night and try to turn away couples to accommodate larger groups. The restaurant staff needs retraining. Not worth going to an expensive restaurant that treats its patrons with disrespect.
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