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“Reservation problem ”
Review of Truluck's - CLOSED

Truluck's
Certificate of Excellence
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Business meetings, Bar Scene, Special Occasion Dining, Local cuisine, Romantic
Dining options: Dinner, After-hours, Reservations
Description: We invite you to escape to Truluck's. A getaway for the senses. Come savor the freshest Crab, direct from our own fisheries. Delight in our fresh-catch seafood menu or select tender, juicy steaks prepared to perfection. Then complement it all with delicious wines by the glass and bottle.
Reviewed 16 December 2017 via mobile

We travel to Florida a couple of times a year. We love stone crab and found that Trulucks has a Monday night special. We booked ahead of time and the manager called to confirm. Upon our arrival we were harassed by the hostess for not having a reservation. While there, the manager recalled confirming it with us. The incident caused embarrassment in front of other patrons waiting to be seated. This eventually led to a disagreement between me and my wife who left the restaurant. After speaking to the manager and a number of phone calls and emails, we were contacted and offered a gift card by mail. The gift card never arrived and we believe it was done to placate us and to prevent senior corporate management from disciplinary action against the staff. Needless to say we were very disappointed . We recommend if booking with them to have them confirm by email. They obviously overbook on the crab special night and try to turn away couples to accommodate larger groups. The restaurant staff needs retraining. Not worth going to an expensive restaurant that treats its patrons with disrespect.

Donald Berg

1  Thank hangrymanandwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (533)
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38 - 42 of 533 reviews

Reviewed 8 December 2017 via mobile

We eat here frequently. Great Happy Hours. Fresh seafood. Professional service , knowledgeable bartenders. Elegant for special occasions.

Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017 via mobile

For some reason, stone crab sounds like just the thing for a change of taste from the Thanksgiving holiday fare. The extra sauce was terrific and so was the accompanying Michelob. I should do this more often!!!

Thank QCao009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Went there for happy hour and it was packed. The over 60 crowd had all the tables and we had to wait a little while for a table, Had great drinks and great service. Had the oyster special and the jumbo shrimp, It is a great deal during happy hour. My advise catch the happy hour special and enjoy the live music.

1  Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017

This restaurant is about as good as it can get. The management, staff and food are all great. The salads are great and come on chilled plates as they should. Four of us had different seafood entrees and everyone loved them. My wife had the yellow tail snapper, my friends had the sea bass and a whole snapper while I had the best scallops I have ever tasted. The waiter was spot on answering our questions. Two different friendly managers came over during the meal to make sure we were satisfied with our meals. As we left the restaurant two different employees held the doors open for us and thanked us for coming. Perfect!!

Thank theokodjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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