Very last minute call to hold rooms at 2am because of delayed birth of grandchild. Staff was polite, professional and very accommodating. The room was clean, bed was very comfortable and location was perfect for us.More
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Very last minute call to hold rooms at 2am because of delayed birth of grandchild. Staff was polite, professional and very accommodating. The room was clean, bed was very comfortable and location was perfect for us.MoreShow less
My staff and I are pleased that we could accommodate you during this blessed event. Congratulations on the birth of your grandchild. We wish you all the best.
Property is not kept very clean. Rooms are not that great and things are broken or ready to. Bedroom was clean enough. No pride of ownership. All of a sudden I have these drafts appearing. I guess I never posted it!
We apologize that everything in your room was not in working condition, I will look into this with my maintenance staff.
Horrible! The management team was very rude to my family and I. We stayed there for 5 nights and booked 2 rooms. So you can imagine the amount of money I kicked out and to be treated like crap. The Indian woman was nasty to me. She was banging on my room door very loudly instead of calling my room. I have a newborn baby that stayed with me and he couldn't get any sleep. When it was time to checkout she was at my room before 11am telling us to get out. There is no way we should have been treated like that. As a business owner you are supposed to value your customers and treat them good. I could have took my money to any other hotel in Delaware but I chose to stay with them and this is how they treat me. I was literally in tears when I left.
Dear Asia H,
We apologize for the issues you went through during your stay with us. Our staff usually get high marks for customer service. I will look into this matter.
I was satisfied with this hotel. The room was clean and comfortable. One minor problem: the toilet did not flush therefore I had to reach into the tank and lift the flapper to make it flush. I reported it to the front desk at checkout. Breakfast was nice and the hostess was quite helpful and pleasant. I definitely would consider staying again for short-term visits.
Dear Alan V.P,
I apologize for the issue with the toilet flapper, I will address with my maintenance department. Thank you for letting us know.
rooms were orderly, but bed covers were dirty. Water still drips in Bath Shower and toilet does not stop completely. The breakfast was the same - with a very friendly hostess to brighten up the morning.
We thank you for choosing to stay with us again and apologize for the issues during your stay thank you for bringing them to our attention we will work hard to address these issues
Came in Tuesday for one night, was greeted with a smile. Clean comfortable room, near the major highways. Not everywhere offers pets to stay, but this one does; our room showed no signs of pets having been there (good news for allergy sufferers). Breakfast was OK, waffles are great as always. Loads of places to eat near by, some deliver.
Dear Charles l,
We are pleased you enjoyed your stay with us and look forward to seeing you again.