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“Room was great, everything else very basic”

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BEST WESTERN Executive Hotel of New Haven-West Haven
Ranked #2 of 5 Hotels in West Haven
Dublin, Ireland
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Room was great, everything else very basic”
Reviewed 26 September 2011

Our room, although dated, was huge and comfortable and had everything we needed. Breakfast was the worst I've ever experienced in a hotel. The common areas in the hotel were shabby and run down and I didn't even bother using the pool, it looked pretty miserable. We were staying here for a weekend to attend a wedding and there wasn't that many accommodation options, it was a little on the expensive side for what we got. The staff were pleasant and helpful. A lot of the wedding guests stayed here but those who stayed across the road at The Hampton Inn seemed happier.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R2theB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
best1234, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, 28 September 2011
Thank you for your comments concerning your stay at the BestWestern Executive Hotel. I appreciate your taking the time to bring this matter to our attention.I am disappoited we failed to give you the fine accomodation/attention/service and consideration we strive for with all our guests-the type of service we pride ourserlves in. Please know that your comments have been reviewed in detail with our department head. And steps have been taken to ensure these faults are solved promptly and impeccably for our guests,

Jocelyn Rojas
Best Western Executive Hotel
490 saw Mill Road
Weast Haven CT.
06516
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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315 reviews from our community

Traveller rating
    103
    80
    64
    40
    28
See reviews for
101
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88
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
West Haven, CT
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2011

The room we were given was not worth $150+ per night. The ceiling was peeling from what looked like it could have been water damage. As soon as i arrived i assessed the room and decided we were not staying. The front desk at first was not trying to refund our money until my boyfriend threatened to call the authorities. The room had been booked for only about an hour so there should have been no argument. I was able to find another hotel for half the cost and the room was amazing.
Im dissapointed because over the years the quality of this hotel has taken a real nose dive. Ive stayed here 3 other times and each time hoping it would be a better experience found it to be the exact opposite. I honestly wouldn't recommend this hotel to anyone.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoniqueF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
best1234, Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, 10 September 2011
Thank you very much for your comments . I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.

If you need any assistance, Please feel to call me at 203-933-0344.


Sincerely,

Jocelyn Rojas
Guest & Services manager
Best Western Executive Hotel.
490 saw Mill Road
West Haven Ct. -06516
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these West Haven hotels

Fairfield, Connecticut
Level Contributor
146 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 1 September 2011

We had no power and water at my house and thanks to Best Western Exec. Hotel we were able to sleep a night with AC and take hot showers in the AM. Checking in was a disaster but it was not the hotels fault. It was hotel.com fault and I'd never book with them again. The hotel did make an effort to fix the problem. The room my mother and I stayed in was on the 5th floor. I think the hotel needs to have a renovation personally, from top to bottom literally. The room was dated but the beds - so comfortable. I agree with a previous poster who said they are limited on the shampoo - one bottle. There was no conditioner and maybe one bar of soap. Also only two towels, and by the time I actually was able to check into my room (9pm) housekeeping had left so I wasn't able to get more towels.

There is a pool and apparently breakfast but I didn't check either out.

Either way the hotel worked for what I needed it for. I'd say this place is a good place for a night or two, not much to do right around it though the beach is close.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Shlinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
best1234, Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, 10 September 2011
Thank you for sharing your comments with us about your recent stay in West haven. Your feed back is important to us as we continue to look to exceed our guests expectation.

I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and corrective action has been taken.

Sincerely,

Jocelyn Rojas
Guest & Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Cucamonga, California
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 August 2011

Good selection of breakfast items: eggs, sasauge, cereals, fruits, etc. Hotel is about 5 min from the University of New Haven. Bed seemed a little worn out, I was sinking to the center of the bed

Room Tip: 2 view options-the freeway or Walmart, I chose Walmart to avoid any possible freeway noise
See more room tips
  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 1travelingDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
best1234, Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, 10 September 2011
Thank you for sharing your comments with us about your recent stay in New-Haven-West HAVEN
. YOUR FEEDBACK IS IMPORTANT TO US AS WE CONTINUE TO LOOK TO EXCEED OUR GUESTS EXPECTATION.

Your observation have aided us in locating areas of our service needing improvement.

Sincerely,

Jocelyn Rojas
Guest & Services manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
2 reviews
Reviewed 11 August 2011

Been here for a vacation with my friends last May 21, 2011. The service and accommodation was great and would like to come back again here the next time I visit CT.

I asked one of the receptionists the name of their manager due to their good service and she told me - Jocelyn Rojas. I wasn't able to meet their manager in person to tell her about this great experience. I'd want to tell her to continue training/assisting all of the employees in this hotel to maintain the good service they have been contributing to their customers. I do hope she gets this message (hehe).

Well keep up the good work guys! Hope my comment will bring you more customers to have them experience one of the best times there in CT! Ü

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Applets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bw07016, Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, 13 August 2011
Thank you for sharing your comments about your recent stay in West Haven. Your feedback is important to us as we continue to look to exceed our guest expectation. I will be sharing your comments to all the staff especially the Front Office Staff

We look forward to seeing you again. In the meantime if we may be of any assistance, please contact me at 203-933-0344 ext 115.

we appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel the next time you are in the New-Haven-West Haven area. We can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,

Jocelyn Rojas
Guest & Services Manager
Best Western Executive HOtel
490 Saw Mill Road
West Haven City-06516
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Property: BEST WESTERN Executive Hotel of New Haven-West Haven
Address: 490 Saw Mill Rd, West Haven, CT 06516
Phone Number:
Region: United States > Connecticut > West Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Haven
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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Also Known As:
Best Western West Haven
West Haven Best Western

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