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All reviews mohegan sun free breakfast sectional couch free shuttle until midnight shuttle service bagels every half hour great alternative great place to stay sitting area would definitely stay here again hot breakfast room was spacious fitness center king bed minute drive
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Reviewed 28 August 2017

Wanda at check in was extremely rude. We checked it early, and she said no rooms were available without even checking. I asked if there was a place to store our bags and she replied your car.

Location is great and hotel was clean. John the second person I dealt with was much more friendly.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank C3312OQbriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria W, Front Office Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded 10 September 2017

Dear C33120Qbriana,

Thank you for taking the time to review your recent stay. I sincerely apologize for the customer service that you experienced during your stay. Please know, moving forward we will have policies and procedures in place allowing early check ins when available and preventing unacceptable customer service.

We do hope that if you find yourself in the area again, you give us a second chance. We do look forward to hosting you again soon.

Warmest Regards,

Victoria

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Reviewed 28 August 2017

Excellent experience. Beautiful large comfortable, clean suite, friendly staff, and great breakfast with lots of food choices. Just minutes away from the casino (with a shuttle to take you there if you like) and on the way to Mystic Seaport. I would definitely recommend this hotel!!

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
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1  Thank texasdonna77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria W, Front Office Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded 2 September 2017

Dear Texasdonna77,

Thank you for taking the time to review your recent stay at the Hyatt Place Mohegan Sun. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

We look forward to hosting you again soon.

Best regards,

Victoria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

Although this hotel is not particularly 5 stars as it is a bit dated, the staff and service and King size Suite make up for the age. We particularly want to commend ANN the very sweet and welcoming lady working so very hard in the Breakfast Buffet which was also a unforeseen pleasure. The shuttle bus was a great convenience and we highly recommend a stay here.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank janetsmith425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria W, Front Office Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded 2 September 2017

Dear Janetsmith25,

Thank you for taking the time to review your recent stay at the Hyatt Place Mohegan Sun. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

We look forward to hosting you again soon.

Best regards,

Victoria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Victoria W, Front Office Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded 2 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 August 2017

E were very happy staying at the Hyatt Mohegan Sun this week. The value, quality, comfort, location and service was top notch. We recommend this hotel particularly if you intend to play at the Mohegan Sun casino which is 7 minutes away by car. They also offer shuttle service to the casino if you would rather leave your car in their parking lot.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Klyxerer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria W, Front Office Manager at Hyatt Place Mohegan Sun, responded to this reviewResponded 2 September 2017

Dear Klyzerer,

Thank you for taking the time to review your recent stay at the Hyatt Place Mohegan Sun. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

We look forward to hosting you again soon.

Best regards,

Victoria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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