So I am a loss for words. I have been going to El Sombrero for over 15 years. Love love their food. Three weeks ago on a Monday evening(May 7, 2018) two friends and I met there for dinner. It was not a busy dining room yet had to wait over five minutes to be seated!!!! I ordered the wet burrito Grande which didn't look like it typically looks, usually it's a about a 10 inch or so burrito and a very generous portion. Well this evening I received two very small burritos so I felt the portion was definitely not the same. Disappointing of course. Not being consistent as I was there one month prior and I got the huge burrito as I always have since I always order the wet burrito when I go there because I love it. It was not busy and there were only a total of two tables. Server which was a female never followed up with how our meals were. Again disappointing. At the end of the meal we asked for our check and asked our female waitress to put my meal in my debit card and we had cash for the other two meals. Totally screwed it up, yet figured mistake what r you going to do. Well, today I went to El Sombrero I am so upset!!!! I called around 4:15 to place an order and stated to the female that I wanted to get the wet burrito and she said they don't have that on their menu. I said I always order this, again been going there for over 15 years. I said ok I will check your menu online and call u back which I did and placed my order for a different burrito. I called around 4:15 while I was at my daughter's dentist appt in Southington. So we went to El Sombrero and was looking forward to picking up the take out order and go home. I go into the bar area and I tell them I am there for my order. They came back and say we never got an order from you. So now I am really annoyed. I called the order in so I didn't have to wait. The manager Francisco said I am sorry. I finally put my order in and they do have wet burritos on their menu which I ordered there in person. Again Francisco offered my a free cocktail which I declined yet I said I would like some guacamole and salsa. He said well your food is here so you are all set now. The chips they gave us was such a small amount and I checked my order before I left and they forgot the salsa. Pointed that out and they got me one. Never got me the guacamole. Paid for my meal and left so annoyed. I left there at 5 pm. I then called to speak to the owner. Gal that answered the phone hung up on me. Called again no owner yet spoke to Francisco again. Told him how I wanted to speak to the owner. His response was on he may not be back in weeks or months. Well this owner needs to check in and response to my email because this service I have experienced is awful!!!