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“Just average”

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Courtyard Hotel Port Elizabeth
Ranked #11 of 13 Hotels in Summerstrand
Reviewed 18 February 2017

I do presume that this hotel is one of the 4/5 star hotels in the City Lodge group of hotels. I stayed at the hotel between the 9th to the 13 of February and must add that this hotel is average at best. Why

The service is slow , particularly during breakfast.
The breakfast choice is very limited.
Room service consist of menu's from outside restaurants, for a presumably 4 star hotel this is unacceptable. I would suggest that the hotel include more restaurants on their list if their kitchen stops service after breakfast or open their kitchen at night.
The staff is not all that friendly and seem not be sure when guest will depart. I for example returned to my room at around 1h00 on the 12th just to find my room not cleaned. When I ask the cleaning staff why, they informed me that according to the front desk I had to check out. Fortunately I returned when I did as I suspect that my room would have been allocated to one of the German guest who just arrived. The cleaning staff apologized for the confusion but not the manager or person at the front desk.
Because the hotel is next to the main road it can become very noisy at night,

On the plus side, the hotel is clean ,with amasing views of the sea. I like the fact that the rooms has its own balcony looking out on to the see.

Room Tip: Always take room with a sea view but one away from the main road.
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  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Lenthiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angus M, Public Relations Manager at Courtyard Hotel Port Elizabeth, responded to this reviewResponded 21 February 2017

Thank you for staying with us. We’re glad you liked the views, the cleanliness and the sea-facing balconies. Please accept our apologies over the mix-up relating to the cleaning of your room. We will certainly look into the points you have raised regarding breakfast and access to more external restaurant menus. Please give us another chance to impress.

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8 - 12 of 156 reviews

Reviewed 14 February 2017

We have frequently stayed at this hotel as it is centrally located to the beach however regrettably each time has been a problem of some sorts. This last visit again highlighted the lack of management supervision control. We arrived at 2:35 pm to be told that even though we had the reservation proof we were told we were at the wrong hotel.We then were told that our allocated suite was not cleaned or ready ( check in is from 2 pm). The duty manager was not immediately available and when he was could not locate the housekeeping manager. All this time we were left standing around with excuses. When I suggested that that we be given a different suite it too was not ready. When we finally got into the room some 35 minutes later we discovered dirt on the side tables and food remains ( with ants) on the sea facing veranda.Again management had to be called and staff had to re clean.The room safe was also not working.All together a very frustrating and unpleasant experience and stay from a hotel in the upper price bracket.

Room Tip: If you take a chance then the rooms on the left of reception are quieter with less road noise.
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  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Xplora2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angus M, Public Relations Manager at Courtyard Hotel Port Elizabeth, responded to this reviewResponded 21 February 2017

Thank you for staying with us. Please accept our apologies for your experience at our hotel. It appears that the hotel’s staff and management did not meet your needs in a way that our group would normally deliver. We will certainly bring this to the attention of management. Please give us another chance to impress as we would certainly like to retain you as a guest.

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Reviewed 11 February 2017

Excellent beach front location, clean tidy rooms, good selection and service for breakfast. Amazing barman Edwin who always served us with a smile and remembered our names. well done Edwin. breakfast staff offered great service and always keen to please. A laundry on site for our use was very handy as I was on a work visit. enjoyed a swim in the pool. A short walk to the Casino and shops next door. Good value.

Room Tip: We had a twin share beachfront room with balcony. excellent
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  • Stayed: February 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angus M, Public Relations Manager at Courtyard Hotel Port Elizabeth, responded to this reviewResponded 16 February 2017

Thank you for staying with us, Lorraine. We are so happy that you enjoyed the convenience of the hotel’s location as well as our breakfast offerings; and found our staff so helpful and friendly - key components that we pride ourselves on! We look forward to having you stay with us again.

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Reviewed 8 February 2017 via mobile

We booked in for two nights and had hotel pre-arrange an airport transfer for us. Upon arrival, no one was waiting for us, we hunted down the company within the airport to find out that some how they had us arriving on the correct date but a month earlier! The transfer was charged to our room and when we finally arrived I told them how displeased we were, as someone had made a mistake and we thought the right thing to do...customer service wise would have been to not charge us for the transfer. However upon check out, the manager hid in her office and refused to discuss the situation. We ended up paying for transfer even though we strongly felt they should have been nice and paid the 80 rand for us! It wasn't the price we objected to but the principle of it! Whoever made the error should have claimed it and rectified it!

Also upon arrival there was very poor communication as to what the hotel had to offer, no book or information in the room! We had to ask for pool towels, if they had breakfast, laundry and lounge information! They didn't even tell us when check out was! They actually had food out in the lounge we could have enjoyed on arrival as we hadn't had dinner but we weren't told about it either until we happened upon it right at 8:00 pm when they were putting it away!

The one bedroom suite was spacious and overlooked the sea on a busy road! We were very happy with the room itself but would have been much happier had they admitted their error and offered to pay for our airport transfer! Not great customer service!

Stayed: February 2017, travelled as a couple
Thank 4harly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angus M, Public Relations Manager at Courtyard Hotel Port Elizabeth, responded to this reviewResponded 21 February 2017

Thank you for staying with us. Please accept our apologies for the mix-up regarding your transfer. We’re glad you liked the spaciousness of our rooms, but we’re sorry to hear that other aspects of your stay were not up to scratch. Communication is an important factor in the hospitality industry and it looks like some improvements are needed at our hotel.

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Reviewed 28 January 2017

This is not a fully functioning hotel as it does no serve lunch or dinner but don't let that put you off it is well worth staying here. The reception is very with free tea and coffee plus pastries all day. The rooms are large and clean with comfortable beds and a balcony. Also in the room is a safe, mini bar and a small kitchenette which is very handy.
Breakfast was not included in our plan but we decided to have it one of the days and it was very good usual buffet style with eggs to order. There are lots of places to eat close by and the beaches are just across the road, the road is fairly noisy. We had a good stay here it is safe with plenty to do close by

  • Stayed: January 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angus M, Public Relations Manager at Courtyard Hotel Port Elizabeth, responded to this reviewResponded 3 February 2017

Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.

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Additional Information about Courtyard Hotel Port Elizabeth

Address: 1 Lodge Road Cnr Beach Roads, Summerstrand, Port Elizabeth 6013, South Africa
Region: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#10 Luxury Hotel in Summerstrand
Price Range: €82 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Hotel Port Elizabeth 4*
Number of rooms: 91
Official Description (provided by the hotel):
The Courtyard Hotel Port Elizabeth is situated on Marine Drive in the Boardwalk Casino and Resort complex, directly opposite the famed Humewood International Beach of the Eastern Cape. The hotel consists of 91 suites and studios some with sea facing views. Situated 8 minutes from the CBD and 5 minutes from Port Elizabeth Airport. ... more   less 
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Also Known As:
Courtyard Port Elizabeth
Port Elizabeth Courtyard

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