It was a great experience to deal with the personnel (Jean). Very courteous and ready to help in any problems I had with my reservation. Cleared all and insured that my stay was great. Good manners and excellent customer service. Great!!!More
Agoda
Taking safety measures
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I just wanted to let you know that Mia in the New Britain location is wonderful! Very polite, charming and funny. She was so accommodating and made my stay great! You for sure need to get more Mia’s working.
WOW!! Thank you for taking the time to let us know about your experience while here with us, Mia is definitely a sweet character and I will be glad to share this with her. We really appreciate your business and we hope to see you again in the near future.
I came to stay for 2 nights and the front desk agents were kind and helpful ! The rooms were clean and plenty in space for my partner and I. Mia (front desk worker) greeted me and helped with my stay there. Thank you Red Roof Inn!!
Thank you so much for letting us know about your recent stay. We definitely understand and agree with you about Mia, she's a great part of our team and I will be sure to share this with her and the rest of the staff. We always try our best to make our guests feel at home. Stop by to visit us on your next trip!
Mia was very helpful at the red roof inn new britain ct, super charming and made the stay easy and very comfortable for us! All the employees were the same and will 100% be coming back when i enter CT AGAIN!!!
Hello there, it is nice to see Mia getting recognized and her personality shining through. We also think she is very kind and charming. Thank you so much for your kind words. I will let me know you mentioned her. IF you are ever in town, stop by for a cup of coffee. We hope to see you soon.
I had a pleasant stay. I felt very safe knowing they keep track of who walks and walks out. The front receptionists were very nice to me. I had a few issues with a room and reported it to the front desk which they handled swiftly. I want to acknowledge a particular employee that went above and beyond to accommodate me. Thank you Edwin. He told me he was the supervisor but the way it seemed was like he was the manager as he was handling multiple tasks at once somehow figured a way out to fit me in and help immediately. I will definitely stay here again and I recommend this location to any others traveling for business or leisure.
Hi Alex, thank you for letting me know about Edwin, he is a huge part of our team and I am very glad he was able to make your stay more comfortable. We also strive to make everyone feel at home, even though we may have some hiccups along the way. We hope we get to see you soon here at the Red Roof.
The amount of abuse these poor employees receive from the disgruntled guest that come by. I’ve seen everything from verbal abuse to people throwing pens at the staff because they couldn’t check in without an ID. I stay here weekly and sometimes I wonder how they maintain sanity and patience. Eliseo is soft spoken and so helpful and manager Pamela always goes out of her way to make sure my stay is pleasant and ask me about my day. If you’re ever in the area and need a place to stay, this is a good place. Affordable rates and good service. The housekeepers are very helpful to and please follow the parking policy.
Taj, thank you for being a valued guest with us as well as realizing how hard our team works. It is very nice of you to take time out to let us know about your stay. We hope We hope you continue to stay with us on your work adventures. I will make sure to share this with the staff.
