Most of this stay was fantastic but it was just the attention to detail missed..
When we arrived, first thoughts it all looked stunning- the bar, the restaurant, our room. We did stay in the Fonthill, and I was aware about the kitchen being beneath when we booked it so that was fine and noise was expected. If you are like us and like to stay up and have a drink in the bar (so by the time you go to bed the kitchen has closed anyhow) then it’s not going to affect you much. The bed was lovely, nice quality bedding and comfy mattress! The breakfast was glorious, we really enjoyed it. Food was great, there wasn’t too much or too little. Freshly squeezed orange juice was delish!
There’s just a few points that we weren’t too happy with which is why I rated a 4 and not 5...
One being a sewage smell coming through the windows while we were watching tv before going to sleep. It was a very warm day but we had to close the window above the bed as the smell was horrendous.
Secondly, there was some sort of bleeping noise, possibly from the kitchen. This meant I woke up at 5am, and didn’t go back to sleep. I put my headphones on and music to help me go back to sleep but I could hear the noise over this and it didn’t work. I’m not an early riser and had a long day of driving ahead so really I needed the sleep.
Then I just thought attention to detail was missed... the box of tissues was like a box of paper, I have much nicer boxes of tissues at home. And the shower was ok but not much pressure. Also one of the coffee pouches was out of date.
None of this completely ruined our trip but it went from ‘wow this place is gorgeous’, to ‘its a shame about this and that otherwise it would had been perfect’.
I do think that if someone is booked into the Fonthill but you have other rooms free then you should probably move them. It would save complaints and make their stay much more pleasant.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.