I've been to quite a few Paneras and why...I do think they are somewhat decent but this Panera really is not so delectable. I ordered my usual Asaiago Steak Panini and wanted it to be heated on the press but when I got my panini it was cold inside. The cheese wasn't even melted...you ould still see the square slice formation not a melted bliss of cheese. I asked for it to be reheated but the manager was kind enough to make a fresh one. Now I was hoping the this one would be great but when I received it...once again...cold meat in the middle and even less meat than the first one. The manager noticed my displeasure but didn't do anything to offer me another choice but said..."let me check on the equipment"...in my opinion...terrible customer service. The coffee was not hot as usual like the other Panera's I usually go to and the place looks a little worned down. I was joking with my wife that it looks worst than a college dorm eating area. Even most corporate dining rooms look more appealing..."Please fix this place up...it needs a makeover". Let me say, eat here and you'll take your chances on your health. I'm sorry, I don't like to write bad reviews but I have to call it like I have to:( The staff is nice but more like college kids with part-time jobs. Won't be coming back...many other places are better in the area.