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9 - 14 of 452 reviews
Reviewed 15 February 2022

Stayed here for our annual "let's go somewhere and swim" trip. The room was nice and well-appointed, staff was friendly and helpful, and the breakfast was excellent. The bed was a little too hard for me but of course that's personal preference. We had some cleanliness issues with the pull-out sofa but everything else in the room was very clean so I think that was just an oversight.

The real problem, and it really only matters because we went there specifically so we could swim, was that the pool was dingy and old, and the water was murky and gross. The water was dark green and you could not see the bottom of the pool, even in the shallow end. The water was colder than it should have been for a heated pool, and the air temperature in the pool room was also on the colder side. We did swim (but we made sure to shower afterwards because the water was so iffy) but it really wasn't as enjoyable as it should have been. The photos of the pool on their web site were lovely which is why we picked this hotel, but the reality of the pool was very disappointing.

Overall, I'd highly recommend this hotel if you are simply need a comfortable place to stay with clean rooms and a good breakfast, but I'd avoid the pool until they can fix whatever is causing it to be so gross.

Date of stay: February 2022
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Review collected in partnership with Best Western
Thank FrequentFlier562828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this reviewResponded 15 February 2022

Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2022

Comfortable, but not the cleanest. Towels, toiletries, and parts for tub missing. Thermostat not working correctly very hot then very cold. Garbage cans not emptied. Missing full roll of T.P. and kleenex

Date of stay: December 2021
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Review collected in partnership with Best Western
Thank sandmatt26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this reviewResponded 5 January 2022

Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. Your claims will be looked into and the proper steps will be taken to address them if needed. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

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Reviewed 1 January 2022

This hotel never fails me. I enjoy my stay, I am loyal, and it really has become my home away from home. The location is very central and it is easy to get anywhere in the state of Connecticut, and there are many excellent food options close by, as well as a great amount of shopping

Date of stay: December 2021
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Review collected in partnership with Best Western
Thank swfljohn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this reviewResponded 3 January 2022

Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.

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Reviewed 27 December 2021

It was great , The bed was firm and comfortable, the sleep was good for us, we were able to get a good night sleep each night. The only weird thing was the toilet had a ring abound where the water stopped.

Date of stay: December 2021
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Review collected in partnership with Best Western
Thank Ruth D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this reviewResponded 28 December 2021

Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.

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Reviewed 29 November 2021

Lobby was very nice. The rooms were nice a bit of odd colors but not too outdated. The bathrooms are very outdated. Very clean. Friendly staff both through the phone and in person. Wish they had a proper coffee machine in the rooms

Date of stay: November 2021
    • Value
    • Location
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Review collected in partnership with Best Western
Thank elizabethlovessb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this reviewResponded 30 November 2021

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Also happy that you were able to enjoy the amenities, such as the complimentary breakfast, the indoor heated pool, free wireless internet, and our fitness center. Looking forward to seeing you again soon.

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