my experience does go in line with what I have read but one thing for sure is that if you have not left your review from your bad experience please just DO IT. HELP others by helping them AVOID THIS PLACE like the PLAGUE it is
Liars, thieves, rude, grimy and should be SHUT DOWN, SUED AND FINED
HERE IS MY MOST CURRENT AND LAST EXPERIENCE ( the story won't end here just fyi, I will get justice)
I am a Diamond member of Wyndham Rewards. The stay at Howard Johnson in Wheat Ridge was my third time there, first time using reward points for the night. The other two times prior, were not good experiences either
In respect to this time I stayed, I was hoping the experience, the staff would have been different, better than the first two times. It was not
Currently, my place of residence is a hotel. Normally, I am concerned about what the incidental charge a hotel charges upon check in. The day prior to booking, I had called and was told the deposit was $50.
The first time I was at Howard Johnson, I had given the deposit and the day of checkout, they would not return it until the room was checked. That is what I was expecting this time I stayed there.
The deposit ended up being $100. When I got into the room, it was ice cold. The TV did not have a remote control. I went downstairs to the front desk to get a remote. No one was there, I rang the bell, no response, 10 minutes later, I rang the bell again. It was one of the ring type bells so a lady spoke (Asian accent) and I told her what I was looking for, she said no one is there? I said no, and have been waiting over 10 minutes.
the front desk associate gave me a remote control and an instruction sheet on how to program the controller for the TV and turned on but the screen was all snowy. No picture, only 3 or 4 channels were programmed, but still all snowy. I called the front desk again. She did indeed come up to the room to try to fix it. She was not successful and said "I don't know what to tell you" and left the room. At that point, I thought I would have been offered a different room or to change out the TV. It was not offered
I went to use the Wifi. It did not work, called the front desk, no answer. I ended up having to purchase wifi access from the truck stop across the street.
The hotel is non smoking. The room I was given had a balcony to smoke on. That is where myself and my friend smoked and when we were finished, we clippled the butts and threw them into the garbage can instead of throwing over the balcony and littering. I went to checkout. The same lady that spoke on the ring phone was the one I handed my room keys to and she said, "you are all set." I was perplexed, that is not what I was expecting. I was expecting the room to be checked so I could get a receipt for the deposit being returned. I asked her for one, she then said that Wyndham Rewards handles the return of a deposit back to your card. I disagreed with her and then she said it again and that she had to go.
I did want to converse about the bad experience I had there as well but she never gave me a chance to have a conversation with her.
So, to verify and confirm, I called Wyndham Rewards and asked about the "deposit return" and I knew that they did not handle it and was told to call the hotel again. I called, the same lady answered the phone, and she finally said that her manager will be in shortly to send me a folio via email. Never happened
Later, I received an email and said the deposit is not coming back to me due to smoking in the room. That is an absolute lie. They said, the room reeked so badly that it could not be rented, the housekeeper could not go into the room, there was other people in adjacent rooms that smelled smoke (another lie- I was in 532, room on the end) The nearest room that someone was in only 3 different rooms on same
5th floor side
I have read a great amount of reviews on Travel advisor, Google Maps, and Travelocity of their experience of being scammed or robbed out of the $100 deposit
No one smoked in the room, the door was closed when we went on the balcony.
UR STORY???