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All reviews gore creek private lift infinity pool ski lift hot tub self parking off season walking path free shuttle fire pit beautiful property great room mountain view the entire staff apres ski ski trip end of the day
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Reviewed 17 December 2015 via mobile

Note we went in March 2014. My wife and I loved this resort. We're a bit snobby about ski-in ski-out and this place makes it easy with ski storage and the chair lift to the mountain. Not to mention the hot tub and cocktail service for apres ski enjoyment! We had an incredibly comfortable suite with a pullout sofa in addition to the bed and it was quiet. The hallway got a bit musty with some of the melted now, but that is to be expected... We all contributed to that. It's overall a great property. We plan to return! Side note - the ski conditions were sub-optimal as it was the tail end of a warmer season.

Stayed: March 2015, travelled as a couple
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2015

I've been here in the summer and it was great! First time to be here in the winter. There is a chair lift onsite! Rooms are very good, my only complaint is the toilet takes several times of flushing to get the waste down,

Room Tip: Ask for a room with a view of the river.
  • Stayed: December 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2015

We stayed at the Vail Cascade off a Groupon that I bought back in September. We were nervous at first because we'd never been to Vail and never bought hotel stay off Groupon; what if this was a horrible mistake. The current reviews online seemed legit, so we went for it. We stayed for four nights (Saturday through Wednesday, Dec. 05-09, 2015).

During the months prior to our arrival we were planning what activities, other than skiing, we wanted to do. Steven at the concierges desk ended up being a huge help with that, and actually everyone at concierges was incredible when it came to customer service (I mention Steven in particular because we had the most interactions with him both prior to our arrival and during our stay). While at the hotel we ended up booking all our extra curriculars through concierges (minus skiing). We did a snowmobile tour through Nova Tours, a horse drawn sleigh ride and dinner with Bearcat Stables, and a couples massage at the Aria Spa that's on location. Doing this through concierges was immensely easy.

Okay, on to other things.

Customer service: As mentioned customer service was incredible all around. From the concierges, to the front desk staff, to the servers in the bar and restaurant, and the staff at the spa. As a frequent traveler, I can honestly say I've never seen such consistant and excellent customer service across the board. If you have a question, all you need do is ask; everyone was willing to help.

The Room: We had a king deluxe with a mountain and creek view, minus the balcony. As far as resort rooms go, this was pretty standard. Nice, but nothing truly exceptional, which is not a problem. If you're in Vail, you're probably not spending much time in your room, there's too much to do. I will say though that the humidifier is essential (I believe one comes with all the rooms). Colorado is very dry, and if you're not used to the dry air it can wreak havoc on your sinuses. The view was beautiful as well and house keeping kept the room well made.

Food: Exceptional hotel/resort food, both in the bar and in the restaurant. The menus were almost identical, with the exception that the restaurant had more to offer in way of entrees. Also, I think some of the appetizers and sandwiches were a little cheaper (maybe a dollar or two) in the bar area. I personally recommend the Steak Grilled Cheese, sub the fries for sweet potato. It's enough food for two, and the sweet potato fries are the best I've personally ever had. They're crispy like regular fries usually are.

Spa: We only went to the spa once for a couples massage and we had a great time. They were running a special on the couples custom massage while we were there so we did that. They have a variety of oils to choose from and the ambiance was incredible soothing.

Other activities: They have a lift at the resort, but the slopes there are a little above our skill level, so I can't speak to those. There is also a ski rental shop on site. Additionally there is a paved trial that goes from the Cascade to all the villages, but during the winter months it's not maintained so we could only walk it to Lionshead Village. This fine though, because that's where we spent most of our time. The gondola in Lionshead is a great way to get up and explore the mountain. It's about a 0.5 mile walk. There is also a free shuttle that runs from the Cascade to all the villages, Lionshead, Vail, and Golden Peak.

Price: Full disclosure, the Groupon price ended up being about $750 for four nights. We had another $750 on top of that, which included all our food at the restaurant, a $30 per night room upgrade to the deluxe, and the spa which was about $230 with tip. Budget at least $45 for each breakfast you eat there if you choose the buffet ($19/person), we ate for about $25-30 because we ordered off the menu and shared and none of our servers charged for coffee (normally $4/person). Our average dinner was bout $65, but if you end up getting multiple drinks, appetizers, dessert, etc. it's very easy to get over $100. We found it easier to stay frugal in the bar area as opposed to the restaurant. Bottom line though, you can't go wrong with food here if you don't fee like exploring any of the village offerings.

Room Tip: If you want an upgraded room, it's cheaper to wait and upgrade once you arrive.
  • Stayed: December 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2015 via mobile

Booked this location based on the amenities (the outdoor pool and hot tub) and ski rental/lift. However, at check in we were notified that the pool and hot tub was closed for service during the length of our stay. :( We could use the one at the fitness center, but it was extremely small and not very warm. With the main pool being closed the other hot tubs were always full.
beware of the parking fees! The hotel offers valet and self parking. I expect there be a fee for valet, but $18/day for self parking in addition to the $27/day resort fee is ridiculous! If guests are staying at the hotel and paying the resort fee, I feel self parking should be included. Guests can park down town for the same price, so no benefit for the lift being on site.
The shuttle that takes guests downtown is reliable and super convenient!
Can't say enough about Robbie at Charter Sports! Robbie and his team went above and beyond to make sure our equipment rental went smoothly! Heated boots every morning was an awesome perk!

Stayed: December 2015, travelled as a couple
Thank DB964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2015

Spent a lovely weekend at the Vail Cascade. The staff was incredibly friendly and very willing to accommodate. The hotel itself is located right on the mountain so you can take the lift directly from the hotel. There is also a place inside the resort to rent skis, which is very convenient. We really enjoyed the Aria Spa and other relaxing accommodations. The heated outdoor pool is fabulous in the snow! Our only negative experience at the hotel was our interactions with the concierges. None of them seemed to be very well informed on the varying prices of lift-tickets. We were told several different prices (all incorrect) and even different times of lift operation, which ended up causing us to lose several hours we could have skied. At one point the concierge told us to "google" our question, which was very unhelpful as it is the concierge's job to ensure questions regarding local activities are answered.

Stayed: December 2015
Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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