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All reviews ski valet bedroom suite nespresso machine huge bathroom valet staff soaking tub glass wall mini kitchen four seasons mountain sports turn down service amazing hotel top of the line washer dryer assay hill off season aspen area
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Reviewed 18 July 2018

We spent 2 nights at the Viceroy last week when we were evacuated from our house due to wildfires. They offered us and our neighbors gorgeous rooms for half price and told us that we could even bring our pets. From the reservation process to check in to our whole stay it was perfect!!!!
Thank you!!!!

Stayed: July 2018
1  Thank haggsBasalt_Colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ViceroySnowmass_GM, General Manager at Viceroy Snowmass, responded to this reviewResponded 23 July 2018

Dear haggsBasalt_Colorado,

Thank you for the kind words and we hope you and your loved ones are still safe during the ongoing containment of the Lake Christine fire. We hope nothing but the best for a speedy recovery for the towns of Basalt and El Jebel.

Best Regards,
Robert Purdy, Viceroy Snowmass General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

AC ran continuously for 4 days, at the lowest setting of 65 and never got below the mid 70's in the room at night. Pool construction going on right below our room. Overall was OK at best depending on what rate you pay.

  • Stayed: July 2018, travelled on business
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Review collected in partnership with this hotel
Thank Jet739016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ViceroySnowmass_GM, General Manager at Viceroy Snowmass, responded to this reviewResponded 18 July 2018

Thank you for taking the time to tell us about your stay. We take your feedback and comments very seriously and we sincerely apologize for the inconveniences you experienced. I have my engineering team checking the AC units in all the rooms located by the pool and hope to resolve this issue soon. I do hope to welcome you back in the future to ensure a flawless stay.

Best Regards,
Robert Purdy, Viceroy Snowmass General Manager

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Reviewed 14 July 2018

The hotel staff are attentive and extremely pleasant. The rooms are clean and comfortable. We had amazing views of the mountain. The complimentary shuttle service is a plus. We will surely come back, perhaps in the winter.

  • Stayed: July 2018, travelled with friends
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Review collected in partnership with this hotel
1  Thank Kdyloa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ViceroySnowmass_GM, General Manager at Viceroy Snowmass, responded to this reviewResponded 16 July 2018

Dear Kdyloa,

We appreciate you sharing your feedback as we take pride in providing great service to our guests. We hope you can plan a trip during the ski season, it truly is a magical place with the snow.

Best Regards,
Robert Purdy, Viceroy Snowmass General Manager

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Reviewed 11 July 2018

The hotel and staff far exceeded my expectations. The staff goes the extra mile to ensure a comfortable stay. The hotel is modern with a wonderful ambiance. Everything about the room/bathroom/lightning showcase comfort, style and luxury! Valet and staff are friendly and engaging. The restaurant has beautiful decor and a variety of seating areas. The food is incredible. We will definitely be back.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
2  Thank charlenegunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ViceroySnowmass_GM, General Manager at Viceroy Snowmass, responded to this reviewResponded 16 July 2018

Dear charlenegunter,

Thank you for sharing your kind words about your recent stay. We are glad that we met all your expectations and hopefully even exceeded them! We look forward to welcoming you back in the future.

Best Regards,
Robert Purdy, Viceroy Snowmass General Manager

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Reviewed 10 July 2018 via mobile

2nd visit to this property. Lots of renovations since our visit 2 years ago. Lobby is reworked and pool area is undergoing changes. Rooms are very nice and comfortable. Valet staff is excellent, great ambassadors for the hotel. Front desk staff left room for improvement.

Stayed: July 2018, travelled with family
1  Thank SFA87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ViceroySnowmass_GM, General Manager at Viceroy Snowmass, responded to this reviewResponded 16 July 2018

Dear SFA87,

Thank you for taking a moment to share your experience with us. I will be sure to pass on your kind words Valet team and appreciate your feed back about the front desk team as there is always an ongoing opportunity to grow in our industry. We do hope to welcome you back soon so that you can full enjoy the full renovation of the Nest Patio and Pool.

Best Regards,
Robert Purdy, Viceroy Snowmass General Manager

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