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“keystone reservations bait-n-switch”
Review of Keystone Village

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Keystone Village
Reviewed 15 August 2006

For the second time in 4 months, we booked a condo at Keystone Resort through thier website...
The Website is difficult to maneuver. The "specials" that they advertise never come up in the selections. Both times that we have booked, the actual location we reviewed online and thought we booked was not the same as we were given at check in! The pictures do not correspond to the reservation! Once was in ski season, and I chalked it up to being 'overbooked', but in the summer this should not be a problem.
We stayed in the Plaza condos, which are getting pretty worn. 70's style oak furniture, and realted decor. Pool and spa are above average. But watch our for their website!

5  Thank stan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 July 2005

We recently stayed in one of the condos at the Keystone Lodge. The Lodge is very well rated and is listed in several books and magzines on world class resorts. The condos however, are not in the same class. At first, I thought they might be privately owned condos that are managed by the lodge as you sometimes find in Hawaii, but it does not appear that they are.

The condo was very spacious, but in desperate need of updating. The loft - where the "double" quen bed was located was completely open to the downstairs. Not a lot of privacy when traveling with kids. My husband and I found ourselves sliding into the middle of the bed all night. There was a pull out queen downstairs - as comfotable as a pull out is. Not very.

In the kitchen, the dishwasher drawers would not pull out because the wheels were gone. I did try to bake a sandwich for the kids and the controls to the oven did not work - the dial went round and round. When we came back to the room later, my husband discovered the oven was on -and on broil, very dangerous. In the bathroom, there is only enough water in the morning for two showers. The control for the hot water is turned way up, so children could easily be scalded. We turned the cold on first and then added the hot. The tub was also quite slippery.

However, when we arrived they gave us a booklet of dozens of free events for all of us. We went on a free horse drawn wagon ride - about an hour and a half ride, my kids took a free mountain bike clinic. There were free boat "rentals", bike "rentals", a free horsemanship class, etc. They aren't all available on the same day, so some advance planning is needed.

Also, I would highly recommend fondue der chessel. Get the shuttle to take you to the 35 minute private gondola ride and be prepared for the experience of a lifetime - all inclusive $50.00 a person.

For the price, next time I would stay in the lodge, even if it wasn't as spacious.

  • Stayed: June 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank unthings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Montreal, Canada
Reviewed 7 May 2004

This is one of the many facilities (condos, lodge, inn, etc.) at the beautiful Keystone Resort. This particular condo is located in the "village," a grouping of boutiques, restaurants and other guest facilities surrounding a man-made lake (enhanced by a water fountain and several happy ducks who call it home).

May is the slowest time of the year at Keystone, so I wasn't disturbed by music or the noise of crowds under my window. At busier times, folks who appreciate peace might prefer one of the other facilities, more removed from the "action."

I had a studio condo - full kitchen, bathroom, and very spacious room with queen bed at one end and living/dining area at another. Working fireplace. Balcony overlooking the lake and beyond that, the beautiful mountains. A very pleasant setting, inside and out.

All the resort staff, from those in the hotel to restaurant/gift shop employees, were unfailingly cheerful and accommodating.

The only thing that marred my visit were gaps in those little thoughtful touches that make a guest feel at home.

Like toileteries - there was shampoo but no conditioner, a small bottle of lotion that had been opened and half-used, and no shower cap at all. I always bring my own toileteries, like most people, but the lack of attention to these details was noticeable.

Next to the coffee pot was a bag of coffee (much appreciated), non-dairy creamer (no problem), and an assortment of sugar substitutes ... but no sugar. A picky little thing, but for someone who takes sugar, it was annoying to smell a freshly brewed pot of coffee and then realize you couldn't enjoy it.

Visitors to high altitudes sometimes have difficulty sleeping at first. So a comfy duvet or at least a soft, fluffy blanket would have been nicer than the thin, scratchy ones provided, which looked like they'd be around for years. If you appreciate "cozy" at bedtime, this isn't for you.

Guests who are accustomed to watching TV in bed at night will have to do without. The TV is only viewable in the living room area.

I was a little confused by the recycling procedures. There was a note encouraging guests to put recyclable waste in the green recycling garbage bag under the sink. No problem .. until I realized there was nowhere else to put NON-recyclables. I finally gave up and put everything in the bag together, but felt guilty about it.

A final small annoyance was that of the three clocks in the condo, only two of them were set to the right time. The other, the most visible, was off by an hour. For people coming from another time zone, who tend to second guess themselves anyway about the time, this threw me off more than once.

Admittedly these were all petty things. Overall, the condo was clean and attractive, and good value for money. I just could have done without the feeling that I was staying in someone's home - someone who was foisting their values on me .. "No smoking anywhere in the condos! You shouldn't pollute your body with refined sugar. A spartan blanket is good enough, ya wuss. A bed is for sleeping, not watching television! What do you mean, non-recyclables? You're obviously not shopping correctly! etc."


  • Stayed: May 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2015
Google Translation

Stayed: September 2014, travelled with friends
Thank AThiebaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Keystone Village

Address: 21966 US Highway 6, Keystone, CO 80435
Region: United States > Colorado > Keystone
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 32 Speciality Lodging in Keystone
Price Range: €120 - €603 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Keystone Village 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Keystone Village Hotel Keystone

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