Possibly we had a poor experience because it was a busy Valentines evening, but I really had some issues. When you go out for an evening and lay out well over $60.00 for a special dining experience - I for one expect better. With just a few changes in the restaurants dress code, it would have at least felt elegant.
Waitresses were dressed haphazard and ours looked hastily put together in hair and clothing. It would have looked and felt much better, in my opinion, that they either somehow matched the theme the restaurant appeared to want to present (high class surf and turf). If they even had worn all black or white and black it would have been much more impressive than walking into what appeared to be a mom and pops restaurant which served high end dishes.
The food and service was another problem. We got our salads with bread - bread that appeared to be from a Pillsbury pop-out can and looked under baked. We didn't get our appetizer until one or two minutes before the main course was served which was somewhat cool and didn't look to be mushrooms that were saute' , as stated, but rather boiled and soaked in oil. Our steaks looked great, however - I ordered my medium rare and got rare. We had to ask another waitress/bus girl to have our waitress to come back as she never did come back to check on us at any one time. When she finally came back, my hubby was half through with his meal. She took my steak back and by that time I finished my baked potato and hubby was through, so we took the steak home. Then came dessert - it looked like it was one of those chocolate volcano cakes with gooey stuff inside... but it apparently was originally frozen and was not heated nor completely thawed out and still cold at the bottom, nor did it taste like real chocolate (a crime in itself for a chocolate lover - LOL).
To give them credit, they did give us a substantial amount off the check, I assume from the steak mistake, but it was a very poor experience over all.
I had heard this from a client, that food she was served at a buffet she attended there was cold and the dessert was not completely thawed, but it was a new event they had added to the restaurant and they were under prepared....
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