This hotel is under renovation. Furniture and fixture need upgrade. The grab and go breakfast only provides coffee and muffins. Although all hotels provide to go breakfast at the moment, but others have more items to choose such as yogurt, fruits, breakfast sandwiches.More
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The hotel was in disrepair, walls with holes and carpet was old, dirty and torn. Room was very smelly and bathtub had no stopper. Location was good. Staff was questionable depending on time of day. Check in and check out were good. Pool closed for repairs and no breakfast offered even though promised.
Dear Valued Guest,
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience.
Thank you for pointing out the issues with the condition of the hotel, carpet, and the bathroom so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I have stayed at over 50 Wyndham properties, this was the worst. First impression was sketchy. On the way to our room there was a missing smoke detector with cords just hanging. The room was horrible: bag on smoke detector, stains on just about every linen including sheets, and towels. Blood stains on the mattress. And there was even a shirt left behind. One could say, maybe they accidentally gave us a room that wasn’t cleaned, but the beds were made, and the towels were folded. Although it was a “non smoking hotel”, cigarette smoke was actually getting into our room from somewhere. Later I actually watched a man walking down the hall smoking. We ended up leaving. STAY AWAY!
Dear Valued Guest,
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.
This is a standard Baymont - not fancy but value priced and very comfortable. Internet is good (important to me), and the breakfast includes eggs, meat, and biscuits with gravy. Well stocked. The only couple of small issues have nothing to do with sleep quality. First, it is not as easy to get to as some places. Call for directions or use a mapping app. Second, no elevator. If you are physically restricted to one floor, be sure to tell them you need a ground level room. Would stay here again!
Hi Dan M,
We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review.
Your comfort and convenience are our top priorities, and we thank you for letting us know how we have been successful in our efforts to impress you. We value our customers well and we are happy that you stayed with us! Thank you very much.
Stay anywhere else but here. The staff is rude. Rooms are DIRTY!!!! We were woken up at midnight by a sink leaking. Our room was never cleaned, even though we requested it. The staff is foul mouthed and beyond rude.
Dear Valued Guest,
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff.
In regards to our staff, I will address your concerns and make sure this behavior doesn't happen. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.
Thank you very much.
Pros-location with respect to I-70, nice staff, comfortable mattress, good parking
Cons-terribly outdated, bland and cold breakfast food, shower flooded the bathroom floor, hard to control air temperature in room
Dear Valued Guest,
Thank you for sharing this experience with us. I am happy to see the high rating and to read the pros of your experience, yet I regret to hear of your dissatisfaction with our breakfast service, bathroom, and room cleanliness during your most recent stay with us! Your comments and feed back will help us to recognize our strengths and improve upon our weaknesses, though I am glad that our location to be convenient for your needs and tank you for the kind words and complimet to our staff, mattress and park. Please keep us in mind for your next stay in the area.
Thank you very much.
