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1 - 6 of 483 reviews
Reviewed 5 August 2020 via mobile

We were in town for a college visit. We wanted a nice hotel for our girls weekend. Disappointed from the start. Small rooms, small bed, AC didn’t work, lights out smells of mold. Two of the three elevators were out of service. We tried three vending machines to get a water and none of them worked.The evening of our first night the front desk was not very helpful. The next morning we went to the desk to talk about the AC - they said they would have someone come to the room and fix it,which they did. However we had already decided to check out and cancel our next two nights. Which Heather was very helpful. It just felt dirty and with none of the food areas open it was not worth the extra money to stay there. The pool area was nice,however we also wanted a hot tub which they did not have. I appreciate how Heather understood! Thank you.

Date of stay: August 2020
Trip type: Travelled with family
1  Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meredith Innes, General Manager at Denver Marriott West, responded to this reviewResponded 6 August 2020

Hi Paula, Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear that Heather was helpful, I understand there were elements of your visit we could have enhanced. I will share your comments with my fellow leaders so we may continually make improvements to our products and services.

The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. Feel free to reach out to us directly if you wish to discuss further. We do hope to host you again if your travels bring you back to Golden.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2020

The room and bathroom need redoing--old and tired. However, I was grateful that the (very clean) bathtub had not been replaced by a shower. The bed was comfortable, but the A/C was noisy, switching on and off all night preventing sleep. The armchair was worn, dirty, and smelled of mold. The view of trees and grass outside the window was nice, and there was no street noise. No food services of any kind b/c of Covid.

Room tip: Ground floor for Covid; avoid elevators
Date of stay: July 2020
    • Value
    • Location
    • Service
2  Thank CoronadoCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meredith Innes, General Manager at Denver Marriott West, responded to this reviewResponded 4 August 2020

Thank you for your recent stay at the Denver Marriott West. I'm happy to hear that you enjoyed many aspects of your stay. I'm very sorry you didn't find the room completely comfortable and clean. I will share your comments with our leaders. Please feel free to reach out to me directly if you wish to discuss in additional detail.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020

We stayed here one night before driving up for skiing. It's right at the base of I-70 on the way up to the mountains. The hotel is nice, clean, comfy. The breakfast had a lot of choices and everything was delicious.

Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank 40_countries_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Denver Marriott West, responded to this reviewResponded 1 March 2020

Dear 40_countries_2014,

Thank you for including the Denver Marriott West in your travel plans. We are charmed to know you enjoyed our delicious breakfast and had a comfortable stay. It is also nice our location was convenient for your visit to all the many attractions of our city. We look forward to having you as our guest again soon.

Meredith Innes
Executive Assistant

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Reviewed 28 February 2020 via mobile

Enjoyed another great stay at a Marriott. The staff here were very warm and accommodating. The hotel is clean and quiet with decent amenities. Indoor pool, fitness center etc. The
onsite restaurant has good food. Would definitely return! Thanks for the great stay.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank Josephivimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Denver Marriott West, responded to this reviewResponded 29 February 2020

Dear Josephivimey,

Thank you for being our guest at the Denver Marriott West. We are charmed to know you had an excellent stay and that our devoted associates, as well as our clean property, left a great impression. We also appreciate you mentioning about the amenities we offer, including fitness center, swimming pools, and that you enjoyed the food we serve at our restaurant, Copper Creek. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Thank you again and safe travels.

Meredith Innes
Executive Assistant

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Reviewed 21 February 2020

Over the years, Marriott has come top represent, for me, the epitome of hospitality, no matter what type of Marriott one selects. The Denver Marriott West is a nice facility staffed by people who want to please. My biggest concerns are cleanliness (A1), bed comfort (also A1), and bathroom (not huge, but it works perfectly; A!). So what's not to like?

Room tip: Upper floor away from elevator.
Date of stay: February 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank LoafJugThouTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Denver Marriott West, responded to this reviewResponded 22 February 2020

Dear LoafJugThouTree,

Thank you for being loyal to our brand and for your lovely review of the Denver Marriott West. We are charmed to know you loved your spotless room as well as our comfortable beds and that our team left a great impression. Our team works tirelessly to provide the best service, down to the smallest detail, and we will surely share your compliments with them. We look forward to hosting you again soon.

Meredith Innes
Executive Assistant

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