Booked a room here for my partner, myself and our Dog. Got to the hotel just to be told they have no pet friendly rooms available and they will refund us. Even though the website says pet friendly. NOT, pet friendly upon availability when you arrive. A lot of help the refund does us at 9:28pm. Thanks for nothing, Except to reminding me exactly why people are so fed up in this country...More
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Booked hotel based on Trip Advisor high rating. Not sure how this hotel is getting the higher scores. The outside of the building is beautiful, but not the inside. Check-in time took over 10 minutes. The room walls are paper thin --- you can hear other hotel guests in their rooms having conversation while walking in the hallways.
At night you hear TVs, guest conversations, I-80 traffic and early morning showers at 4:30am. The rooms are older and need updated. Several pieces of furniture had drink/food stains along with the bed coverings. Paid extra for a double queen suite with balcony $197 -- not worth it. Blinds were broke and would not raise up. Our traveling partners had a broken fridge in their room, asked for another room and had a difficult time with the staff at the front desk. She asked them to pull out the fridge and make sure it was plugged in before requesting another room.
Thank you for taking the time to review your recent stay at our hotel.
We're sorry to hear that you had some condition issues with your guest room. Reading about your experience, it doesn't sound like our hotel! We are not off of I-80; our rooms have been recently refurbished, and our cleanliness and room condition does not fit your description. Unfortunately, we can't identify you to look in our system and verify your review.
Please contact a manager at 303 526-2000 so that we may better understand. I hope to hear from you. Thank you!
Kathy, General Manager
First off this place looks like a big log cabin tucked away in the mountains, not what you would typically expect of a Comfort Suites. For some reason, front desk lady said she gave us a free upgrade and we were so surprised when we saw our room. There was an entry room with a tv, chair, and couch, then the sleeping area had two fancy queen beds with a tv as well, and a balcony outside the room with chairs. Extremely clean room and comfortable beds
Hi Pinklonghorn - thank you for choosing Comfort Suites in Evergreen. We are so glad you enjoyed your stay and your upgraded room! We hope that you come back to visit us again soon.
The rooms were very clean, and I was impressed at how thorough the staff was with making sure I knew the Covid precautions they were taking to keep everyone safe. Good job! In particular, the staff was very friendly and welcoming, with suggestions on where to eat. I would definitely stay here again.
Hi EricC941,
We are so glad to hear that you enjoyed your stay with us. Thank you for taking the time to write us such a great review. Please come back to see us again soon.
Took my wife for a second honeymoon and I got a room with a jacuzzi tub and a view of the mountains. My wife loved it. The staff is amazing and attentive and the free hot breakfast's are a big plus.
The hot tub and pool are indoor and well maintained.
Highly recommend this hotel for couples and families alike.
Wow! What a great review. Thank you for choosing Golden Evergreen for your stay!
We Arrived to check in and the manager cancels our reservation because we have a pet and was not notified when called earlier about a $10 pet fee. So if you stay here with a pet, you will be charged $10 extra for a patio room. Absolutely appealed attitude and very rude. Will never recommend this hotel. Told me to leave and not come back.
Dear Elaine,
It's upsetting to receive such a distressing review. We do our best to be transparent with our pet policies on every website, and when travelling with a pet, it is your responsibility to check on the hotel's policies regarding pets. Ironically, you work for another Choice Hotel as a front desk clerk, and you of all people should know and respect this.
We have specific pet rooms that are located on the first floor. They all have convenient walk-out patios, are well maintained, are very clean, and have all the same amenities as our other rooms, with the addition of a patio. Because this room type has a patio as an addition to the other amenities, it is considered an upgrade and is $10.00 more. An incident report was filed by the Manager on Duty that evening regarding your check in experience. You refused to pay an additional $10 to accommodate your dog and demanded that we accommodate you in the room of your choice. You stated that you worked for another hotel, and that you were entitled to special privileges.
You have been advised to review the guidelines set forth by Choice Hotels regarding policies for Employee rates and these policies include you. After your very unpleasant words, you were asked to leave and were told that your employee reservation privileges would be revoked at this property. So – you not only violated the policies set forth by Choice Hotels, you demanded that this hotel violate our pet policies.
In closing, please be respectful - no matter where you are. Review the Employee rate policies in Choice Central and accept that hotels have policies in place for a reason, and you are not exempt.
