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Reviewed 10 February 2020

We Arrived to check in and the manager cancels our reservation because we have a pet and was not notified when called earlier about a $10 pet fee. So if you stay here with a pet, you will be charged $10 extra for a patio room. Absolutely appealed attitude and very rude. Will never recommend this hotel. Told me to leave and not come back.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank M3178JRelaineh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenEvergreenHotel, General Manager at Comfort Suites Golden West on Evergreen Parkway, responded to this reviewResponded 11 February 2020

Dear Elaine,
It's upsetting to receive such a distressing review. We do our best to be transparent with our pet policies on every website, and when travelling with a pet, it is your responsibility to check on the hotel's policies regarding pets. Ironically, you work for another Choice Hotel as a front desk clerk, and you of all people should know and respect this.

We have specific pet rooms that are located on the first floor. They all have convenient walk-out patios, are well maintained, are very clean, and have all the same amenities as our other rooms, with the addition of a patio. Because this room type has a patio as an addition to the other amenities, it is considered an upgrade and is $10.00 more. An incident report was filed by the Manager on Duty that evening regarding your check in experience. You refused to pay an additional $10 to accommodate your dog and demanded that we accommodate you in the room of your choice. You stated that you worked for another hotel, and that you were entitled to special privileges.

You have been advised to review the guidelines set forth by Choice Hotels regarding policies for Employee rates and these policies include you. After your very unpleasant words, you were asked to leave and were told that your employee reservation privileges would be revoked at this property. So – you not only violated the policies set forth by Choice Hotels, you demanded that this hotel violate our pet policies.

In closing, please be respectful - no matter where you are. Review the Employee rate policies in Choice Central and accept that hotels have policies in place for a reason, and you are not exempt.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020

We were driving on a long road trip and made it to this side of Denver when the dark came. We had had enough driving for one day and pulled in for the night. The front desk was very helpful, the rooms were clean and comfortable. Beds were really nice as well. The front desk took care of our outgoing mail and the stay was excellent. We recommend!

Room tip: Back away from the parking lot on the front, upper floor recommended in you can get a room in this spot.
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank stationwagonman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerDM, Guest Relations Manager at Comfort Suites Golden West on Evergreen Parkway, responded to this reviewResponded 15 January 2020

Hey "stationwagonman"
Thanks for choosing Comfort Suites Golden West and for taking the time to write us a review. We hope to welcome you back again soon.

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Reviewed 19 December 2019

We had an unexpected stop at the Comfort Suites after 3 hours stuck on the I-70 for a rock slide. We were tired and we had our dog with us. We had planned to be home that day. The staff was so incredibly sweet and fussed all over our pup.They got us a king suite with a patio for easy access outside for our pup. This is a super dog friendly place. In the morning we left an hour before breakfast was open but the night manager insisted we get something to eat and made us coffee. He asked us several times if we needed anything else before we got on the road. We will make this our regular stop when we travel to Denver. Also the microbrew pub next door was fun and the beers really good. A really nice experience!! Thanks to all of the STAFF.

Room tip: If you have a pet make sure to tell them so you can get a room with a patio.
Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerDM, Guest Relations Manager at Comfort Suites Golden West on Evergreen Parkway, responded to this reviewResponded 27 December 2019

Wow! Thanks so much for the great review Martha B. We are so glad to hear that we were able to make your stay with us such a pleasant one! We sure do love our four-legged friends around here so we are happy to hear that you guys will be coming back. Thank you for choosing us!

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Reviewed 6 November 2019

On October 23, 2019 we left DIA and was unaware of the snowstorm attacking I-70. We got off of the highway as safely and as soon as possible. We barely got to this hotel in a 4WD although there were no rooms available. The staff was very compassionate to our situation and I could tell that they were having a pretty stressful night as well. They allowed us to use the facilities and have a cup of tea while we re-grouped. I am very thankful and grateful for their genuine hospitality.

Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Fuschia40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenEvergreenHotel, General Manager at Comfort Suites Golden West on Evergreen Parkway, responded to this reviewResponded 7 November 2019

Hello Fuschia40,
Thank you for your feedback regarding your experience at the Comfort Suites Evergreen on that snowy night. We regret we were unable to accommodate you but are pleased that our staff let you warm up by the fire with a cup of tea in our lobby.
I'm a little confused about your rating of a "3" for Rooms and Sleep Quality? It's clear we were unable to accommodate you with a room, so....., well, we were just wondering. :)
Please consider staying with us next time you're in our neck of the woods.
Management and Staff

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Reviewed 28 October 2019

Comfortable rooms, easy access location, decent breakfast and wonderful employees. Our king suite had lots of space. Balcony overlooked parking lot, but once you look up at the mountains that didn't matter at all! Would stay there again.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank Katie400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerDM, Guest Relations Manager at Comfort Suites Golden West on Evergreen Parkway, responded to this reviewResponded 13 November 2019

Kateie400,
Thank you for taking the time to write us a review. We love to hear when our guests have enjoyed their stay. We hope to see you back again soon!

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